Quality & Compliance Specialist

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
• Live our company core values and support a well-organized, respectful, and service-focused work environment

• Maintain and continuously improve the company's ISO 9001and Good Distribution Practices (GDP) quality management systems.
• Monitor, maintain, and update controls and reporting.
• Ensure ongoing compliance with PIP and CTPAT participation requirements.
• Coordinate internal audits, corrective actions and quality improvement initiatives through gap and root cause analysis.
• Support external audits and certification processes.
• Partner with leadership of all departments to ensure processes and compliance requirements are understood, implemented, and consistently followed.

• Develop, review, update and maintain company SOP's, work instructions and controlled documents.
• Ensure documentation remains current, accurate, and aligned with operational requirements.
• Manage document control processes and revision tracking.

• Maintain employee training records.
• Ensure training is completed, documented and kept current.
• Identify training gaps and coordinate refresher training or corrective training initiatives.

• Review and evaluate claim documentation, including bills of lading, delivery records, invoices, photographs, inspection results, repair or replacement estimates, customer statements, carrier responses, and other supporting evidence.
• Lead the end-to-end investigation, assessment, and presentation of resolution options of freight claims involving loss, damage, shortage, or related customer concerns for Leadership review
• Ensure claims are handled accurately, consistently, and within established procedures, contractual terms, and applicable claim-handling guidelines.
• Prepare settlement, approval, denial, and payment correspondence as directed.
• Monitor claims status and actively follows up to ensure timely resolution and closure.
• Respond both in a timely manner and professionally to written and verbal inquiries from customers, carriers, sales, client facing teams, and other internal stakeholders.
• Escalate complex, high-value, disputed, or high-risk claims to leadership as needed.
• Monitor claim trends and recommend preventative actions to reduce risk and loss.

• Track vendor and client rate agreements and renewal schedules.
• Conduct annual reviews to ensure rates remain current and aligned with contractual terms.
• Coordinate updates and communicate changes with relevant stakeholders.

• Maintain and distribute KPI and operational performance reports.
• Review data to identify trends, variances, and areas of concern.
• Work with department heads to investigate discrepancies and provide recommendations for corrective action and process improvement.

• Work with internal teams to Identify opportunities to improve quality, compliance, and operational efficiency.
• Monitor performance metrics and corrective action effectiveness.
• Lead or participate in process improvement initiatives across the organization.

• Post secondary diploma or degree in Quality Assurance, Business Administration, Supply Chain, Operational or logistics and transportation management or related field.
• ISO 9001 and/or GDP training or certification is an asset
• 3-5 years' experience in quality assurance, compliance, logistics or related field.
• Experience developing, managing and controlling SOP's or other controlled documentation
• Proficiency with Microsoft Office and Smartsheet's

• Strategic: Takes initiative and a strategic approach to day-to-day and long-term goals for operations
• Highly Organized: Maintains exceptional organization and disciplined recordkeeping, ensuring information, documentation, and follow-up are consistently accurate and accessible.
• Proactive: Anticipates potential risks or issues, takes initiative, and follows through.
• Collaborative: Builds positive working relationships across departments and approaches challenges with a practical, solutions-focused mindset.
• Analytical; Uses data and objective information to identify patterns and evaluate issues.

• Strong knowledge of quality management systems, including ISO standards and GDP
• Excellent document management skills, with experience creating, reviewing, and maintaining SOP's, policies, and controlled documents.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate across all levels of the organization.
• Proficiency in freight claims is an asset.
• Demonstrated commitment to continuous improvement and operational excellence.

• Office / Warehouse Environment
• Main location: Head office in Barrie, ON
• Regular travel to warehouse in GTA

• We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing inclusive of:
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP/TFSA program
  • Engaging social activities and events throughout the year
  • Opportunity to shape client success and operational excellence in a dynamic logistics environment

by Jobble