Quality Technician 1

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: QA Technician - Level 1

Reports To: QA Manager/Supervisor

Shift: Midnights

Job Purpose: Performs a broad range of Quality Assurance activities such as providing quality support in new product launch, new or revised process implementation, process qualification, supplier performance management, testing and analysis, and receiving inspections. Also works toward quality cost reduction, and in general, quality related prevention and permanent corrective action activities in compliance with Integrated Management System.

Key Responsibilities

• Support production lines/areas for internal/external quality related issues. Exercise problem solving skills to implement corrective action for customer concerns in a timely manner and report as appropriate. Able to complete incoming inspection using basic metrology tools.
• Contain and identify nonconforming products.
• Draft and issue Email Hold Notifications, coordinate rework as required.
• Draft and issue Quality Alerts.
• Draft and issue Concessions.
• Issue supplier returns (RMRs) to disposition product as required.
• Draft and issue Nonconformance Reports.
• Conduct Process Audits and watch for trends.
• Coordinate and conduct first-off or process runs on units, Kits and accessories for North American division and document findings.
• Arrange to send out measurement equipment to maintain calibration schedule.
• Aid production with the training of new production associates using product knowledge and quality experience.
• Assist with any other quality assurance related activities and projects as assigned.

Education & Experience

• Completion of High School or GED equivalent
• Minimum of 1-2 years experience in Quality Assurance or a related technical field
• Excellent computer skills (Microsoft Office)
• Effectively communicate (both written and verbal) process audit results with production leadership
• Read and interpret engineering drawings
• Correct use of measurement tools to ensure product conformance to engineering drawings (i.e. Verniers, micrometers, manometers, dielectric testers, etc)
• Basic understanding of quality principles (Pareto charts, 8 step, control plans).
• Knowledge of Microsoft 365 Dynamics an asset
• Ability to perform product testing an asset

Benefits, Health, Well-being & Support

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
• Long Term Disability Protection
• Well-being support programs and virtual medical visits
• Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

• Training Allowance and continuous learning opportunities and programs
• Leadership development and mentorship programs
• Clear pathways for advancement

Culture & Community

• Appreciation events, raffles, and team building activities
• Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

• Competitive total compensation package, inclusive of bonus opportunity
• Retirement savings plan with matching Company contributions (RRSP/DPSP)
• Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.