Operations Manager - Service Centre

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being  a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.  Start YOUR career with DHL today… DHL Express currently has an opening for an  Operations Manager - Service Centre in our Hamilton, ON facility

How will you contribute to the success of DHL?

• Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanning compliance; and overall service quality.

• Responsibility for the cost optimization of the facility.

• Manage employee/labour relations through appropriate application of Collective Agreement.

• Manage all local Human Resources issues in alignment with Human Resources team.

• Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents.

• Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry.

• Assist in the development of the long & short-range service centre objectives and plans for attainment.

• Prepare the service centre profit plan and submit for approval and execution.

• Identify & track route service standards and adjust operation as required , i.e., driver cost/shipment., stops/hour, driver load & departure times.

• Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.

• Provide leadership, through appropriate decision-making , communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.

• Ensure staff compliance with established Company standards, policies and procedures, i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.

• Keep informed on general business conditions and activities of current and potential competitors.

• Process branch paperwork and prepare required reports & statistics.

• Where applicable and as required , travel to and manage of outlying depots.

• Achievement of area branch track & trace targets

• Implement continuous improvement initiatives

Do you have what it takes?

• Excellent interpersonal skills.

• Proven experience and success in leadership positions.

• Demonstrated general accounting, finance & administration experience.

• Good communication skills - written & verbal.

• Demonstrated ability to successfully manage multiple tasks/priorities.

• Implemented measurements & strategies to attain goals within time constraints.

• Proven work experience in a union environment and negotiation skills.

• Demonstrated analysis & problem-solving skills.

• Word processing & spreadsheet experience.

• 3-5 years management experience in a medium to large service company, preferably transportation.

• University degree (in appropriate discipline ) or equivalent experience.         

• Demonstrated experience implementing quality/ process improvement initiatives

Thank you for your application. Those selected for an interview will be contacted. 

All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position. 

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.