Duty Manager, Maintenance Control Centre

Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of
years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Primary Objective of the Position:

Coordination and oversight of Technical Dispatch of Cargojet’s Aircraft. Responsible to coordinate aircraft troubleshooting duties and defect rectification.

Essential Position Functions:

• Provide Technical guidance & trouble shooting assistance for all maintenance carried out on company


• Guides and directs Cargojet, contracted maintenance organizations to ensure compliance, maintenance requirements, maximum serviceability of aircraft, on time performance and aircraft utilization in accordance with Cargojet Policy and Procedures.


• Manage the technical dispatch of all Cargojet and Customer aircraft in conformance with applicable standards of Airworthiness.


• Act as a focal point of contact for all Maintenance activities including irregular (IROPS) and emergency operations.


• Moderate and attend production meetings and maintain shift


• Monitor all defects and applied MEL's to ensure expiration dates are not exceeded and ETOPS critical items are identified. Coordinate, Issue, support troubleshooting, resolution and track MEL/CDL/DMI.


• Coordinate parts manpower facilities and aircraft down time for the rectification of


• Ensure adequate resources are available to support MCC


• Monitor Engine Oil consumption, ETOPS and RVSM


• Coordinate and document events such as robbed


• Responsible for organizing repair efforts on out-of-service aircraft and AOG events.


• Assign, co-ordinate, and ensure the timely completion of work being carried out by the Technicians on Company


• Stay current with all technical and regulatory training required to function in the assigned role.


• Responsible to meet shift workload requirements and coordinate Maintenance Shift


• Participate in team member


• Coordinate and communicate with departments e., Dispatch, Management, and Flight Operations etc.


• Follow company procedures for maintenance control


• Knowledgeable with all company and government manuals and


• Continuously update the Sr. Director of MCC, and other senior management (as needed) on the operational status of the fleet.


• Responsible for your training, remain current with all technical and regulatory training requirements to function in the assigned role


• Ensure a clean and safe workplace for team


• Ensure compliance with Safety Management System (SMS) and safety / security policies, procedures and standards.


• Perform any other duties as assigned.

Key Objectives:

• Team members are required to possess an Aircraft Maintenance Engineers (AME) Licence issued by the Ministry of Transport (Canada) which permits them to certify aircraft as ready and is in sound condition for flight.


• This is supporting the mechanical work at the skilled level involving the repair, rebuilding, overhaul, maintenance and servicing of aircraft operated by Cargojet and mechanical repair work on accessories.


• Assignments are made to team members by means of verbal or written


• Ensure, requirement maintenance, proactive maintenance actions and predictive maintenance principals are applied.


• Coordinates the performance of structural repairs on aircraft and liaison with external engineering services as required.


• Performs other related duties as assigned on Cargojet’s fleet of aircraft and equipment in an efficient and effective manner with a high degree of quality.


• Provide a high level of aircraft Technical Dispatch Reliability.

Key Responsibilities:

• Service, inspect, troubleshooting and repair aircraft procedures.


• Ensure that all aircraft & equipment are maintained and serviced in a timely


• Carries out assignments of daily aircraft maintenance and overhaul


• Review reporting of aircraft and engine status, makes repairs, replacements and adjustments, in accordance with approved maintenance procedures.


• May be required to fly with aircraft as flight engineer.

Key Competency Requirements:

• Ability operate Aircraft and Engines and taxi Cargojet’s


• Ability to Taxi and perform engine runs as approved by Cargojet’s Quality


• Required to lift weight 50 lbs (fifty pounds) for component replacements.

Knowledge, Abilities & Skills:

• Thorough knowledge of aircraft maintenance procedures and inspection


• Knowledge of aircraft materials and parts and the regulations governing their acceptance for registered aircraft and the process of quarantine action.


• Knowledge of safety precautions and fire


• Ability to select and record data necessary to substantiate


• Proficiency in the use of measuring instruments and test


• Ability to sequence work programs.

Education, Training & Experience:

• Education normally obtained through years of progressive education and Post-Secondary Aircraft Technical Training and Aircraft Endorsement courses.


• Valid Aircraft Maintenance Engineer's Licence issued by the Ministry of Transport.

Location & Work Environment:

• Required to work in an office environment, hangar or outdoors.


• Shift work.

Minimum Qualifications:

• Valid AME M2 License (Transport Canada).


• Aircraft endorsement & experience on aircraft type B757 /


• Minimum 5 years experience as a licensed


• Previous MCC experience


• Ability to obtain a Restricted Area Identity Card (RAIC) and an Airside Vehicle Operator’s Permit (AVOP).


• Ability to use computers – MS Word & Excel, MS Teams.


• Excellent communication skills and problem-solving.


• Detail-oriented, able to multi-task and work well under pressure.

Important to Know:

• Cargojet is an equal opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.


• We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.


• At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.