Operations Manager

Operations Manager – Optometry Clinic

Full-Time, Permanent | In-Person

Are you an experienced optometry professional ready to take the next step into clinic leadership? We are seeking an experienced Operations Manager to oversee the day-to-day operations of a large, multi-doctor optometry clinic.

Please note: Previous optometry clinic experience is strongly preferred for this position.

About the Role

As Operations Manager, you will oversee multiple departments and team leads while ensuring the clinic operates efficiently, maintains high standards of patient care, and continues to grow.

Key Responsibilities

• Oversee daily operations across administration, patient care, optical, and lab/technical departments.
• Coach and support 3+ Team Leads while maintaining accountability and performance standards.
• Manage staff scheduling, payroll approvals, vacation requests, and clinic coverage.
• Develop and maintain Standard Operating Procedures (SOPs).
• Support recruitment, onboarding, training, and performance management.
• Monitor clinic KPIs, operational performance, expenses, and opportunities for improvement.
• Oversee inventory, vendor relationships, pricing, recalls, credits, and rebates.
• Assist with accounts receivable and communicate with the bookkeeper regarding payroll and invoices.
• Ensure compliance with PHIPA, Ontario College of Optometrists standards, and health and safety requirements.
• Handle escalated patient concerns professionally and compassionately.
• Support EMR systems, technology, equipment maintenance, and troubleshooting.
• Collaborate with clinic leadership on business growth and operational initiatives.

What We're Looking For

The ideal candidate will have:

• 3+ years of experience in an optometry clinic, healthcare management, or medical practice management.
• Strong leadership and people-management experience.
• Experience with staff scheduling, payroll, budgeting, and inventory management.
• Knowledge of healthcare privacy, compliance, and regulatory requirements.
• Experience with EMR/practice management software and Microsoft Office.
• Strong organizational, communication, and problem-solving skills.
• The ability to lead a busy, multi-department healthcare environment.

What We Offer

• $28.00–$35.00 per hour , based on experience.
• Full-time, permanent position.
• Extended health and dental care.
• Vision care.
• Paid time off.
• Store discount.
• On-site parking.
• Company events.
• Supportive leadership and collaborative team environment.
• Opportunity to directly influence clinic operations, growth, and patient experience.

Join Our Team

If you have a strong background in optometry clinic operations and are ready to bring your leadership experience to a large, established practice, we'd love to hear from you.