Territory Customer Support Manager

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

  Title:  Territory Customer Support Manager - 125362
Primary Location:  Canada (CA) - Off-Site - Remote
Organizational Group:  A&T Prod&Prec/R3/R4
Function:  Customer Experience (CA) 
Onsite/Remote:  Remote Position
Salary Range: $96,288 - $124,608 (CAD)
New or Existing Position: Existing

Candidates applying for this position must be legally eligible to work in Canada.

The salary range reflects the company’s base pay across Canada. Actual salary depends on factors including but not limited to skills, experience and education.

Your Responsibilities

As Territory Customer Support Manager, Strategic Accounts Business Division for John Deere in Regina or surrounding area, Saskatchewan, you will:

• Drive Machine Performance, Problem Resolution and In-Field Support by owning the customer experience for assigned Strategic Accounts, providing proactive in-field support, ensuring machine performance, and driving rapid resolution of product and performance issues through collaboration with dealers, customers, and factory teams.
• Lead machine readiness activities by ensuring customer, machine and technology readiness for each production step. Working with dealers and customers to prepare equipment for the season and implementing proactive support strategies that maximize uptime and customer success.
• Advance Strategic Initiatives by developing and delivering operator training programs in partnership with Product Support, Engineering, and Product Specialists to improve customer confidence, technology utilization, and operational efficiency across Strategic Account locations.
• Drive Strategic Collaboration Across Teams by partnering with Strategic Account Sales, dealer teams, factory support, and local territory teams to lead coordination activities, maintain issue management processes, and execute strategic initiatives that improve long-term customer success.

What Skills You Need

• 2 or more years of customer support and/or marketing and sales, factory product support, engineering, manufacturing and agricultural operations experience.
• Prior experience with customer interaction regarding products, parts, service, or production agriculture operations.
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint).
• Ability and willingness to travel internationally/domestically up to 50%.

What Makes You Stand Out

• Field experience with regular customer contact and knowledge of dealer/distribution networks and agricultural operations.
• Practical experience with John Deere machinery, precision agriculture technology, and Connected Support solutions.
• Demonstrated project management, issue resolution, and cross-functional leadership skills.
• Experience developing operator training programs and supporting Strategic Account customers through critical production periods.

Education

Ideally, you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline.

In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.

This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.

The company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions.

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. 

As part of the total compensation package for this position, the incumbent will be provided with the requirements to carry out the duties of the position which may include but are not limited to access to company vehicle or mileage reimbursement, laptop, cell phone and protective equipment.

Relocation assistance may be provided in some instances as determined by the terms and conditions of the Company’s Relocation Policy.