Customer Success / Support Operations Lead
$70 per hourTemporary
Ethos
Pay: $70/hr, up to $1.4k/week
We're working with a leading foundational AI lab to find experienced customer success and support operations leaders who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for customer success and support operations professionals with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP
Qualifications:
- 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
- Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
- Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Customer Success / Support Operations Lead in Remote vacancy
$70 per hour
...Business Senior Customer Success Lead Expert Ethos ⢠Remote Education Not stated Type Hourly Pay Rate $70/hr Listed... ...open and cover these: 4+ years owning customer success or support operations for a B2B SaaS or services organization â 4+...SuggestedHourly payContract workManual laborImmediate startRemote workFlexible hours- ...building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage... ...Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help...SuggestedRemote job
Connection Inc.
Remote4 days ago - ...Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science... ...-regulated processes. Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring...SuggestedRemote workFlexible hours
- ...learners. And most importantly, by giving customers a platform that is easy, flexible,... ...expert in the use of technology to support learning. You bring a wealth of knowledge... ...leader. The Manager, Customer Success is responsible for leading a high performing team. Working in the...SuggestedLong term contractFull timeFlexible hoursShift work
- ...Als Operations & Customer Success Manager (m/w/d) startet deine Hauptmission mit der Kaufunterschrift unserer B2B-Kunden. Du betreust den Prozess von A bis Z: Beginnend bei der Koordination und Planung über Transport und Aufbau bis hin zu deiner persönlichen Vision, Kunden...SuggestedPermanent employmentFull timeWork at officeRemote workHome officeFlexible hours
- ...Roofr, we’re obsessed with our customers. We constantly gather... ...excited to continue expanding and leading the market with innovative products... ...startup that is already successful, yet still early enough to offer... ...onboarding, implementation, support, retention, and account...Full timeFor contractors
$180k - $240k per year
...Strategic Customer Success Manager Prolific Prolific is not just another player in... ...Success team works with most of the world’s leading frontier AI model creators on one of... ...your counterparts on Prolific’s Services, Support, Sales, Solutions Engineering, Product,...Full timePart timeWork at officeRemote work- ...work to deliver an essential service that customers rely on to get their groceries and... ...products. We're seeking a Director, Customer Success to lead the Customer Success organization —... ...ecommerce strategy, merchandising, and operations and who can credibly influence retailer...Full timeWork at officeRemote workWork from homeFlexible hours
- ...Senior Customer Success Manager Procurify is the leading agentic procurement platform for the mid-market, helping organizations take control of their spend and... ..., aligning customer needs with product, sales, and support teams to improve customer outcomes. KPIs: Internal Feedback...Long term contractFull timeRemote work
$70 per hour
...Pay: $70/hr, up to $1.4k/week We're working with a leading foundational AI lab to find experienced enterprise customer success managers who can help train their latest language model on professional presentation and slide deck tasks. We're looking for CSMs with 4+ years...Contract workImmediate startRemote workFlexible hours$55k - $65k per year
...Back to jobs New Customer Success Associate Canada - Remote Apply Ready to accelerate your career? Cardata is where... ...Success. You’ll partner with Customer Success Operations and our Customer Success Managers (CSMs) to support the ongoing management of customer programs through...Full timeRemote work- ...looking for a strategic, people-focused Manager of Customer Success & Technical Account Management to lead and develop a team of Customer Success Managers (CSMs... ...leadership, customer outcomes, service delivery, operational excellence, and retention and growth across an assigned...Long term contractFull time
- ...Position objective: As the Business Partner, Customer Success (Program), you will be part of a dynamic... ...delivery ownership of the Program Lead with the candidate-facing and supplier-... ...commercial talk track, and deliver flawless operations in conjunction with the Client Sponsor,...Permanent employmentFull timeTemporary workFor contractorsWork at office
- ...applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in Canada. In this senior role, you will build strategic... ..., guide strategic decisions, and develop tailored plans that support adoption and business value. This opportunity is ideal for a...Long term contractFull time
- ...matters most to them. At Cardata, customers are at the centre of everything we do. Our Customer Success team plays a critical role in... ...compelling business narratives, leading strategic conversations with executives, Finance, HR, Operations, and program administrators. You’...Long term contractFull timeRemote work
- ...steps. Our partner is looking for a Manager, Customer Support based in Canada. We are seeking an experienced Customer Support Manager to lead a high-performing, multichannel support... ...leadership role, you will oversee daily operations across phone, email, live chat, and SMS,...Full timeRemote workShift work
- ...We are looking for a dedicated and customer-focused Customer Success Manager to join our growing team. In this role, you will be responsible for building... ...customer satisfaction, driving product adoption, and supporting long-term customer success. The ideal candidate is an...Long term contractPermanent employmentFull timeRemote work
- ...Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success...Long term contractFull timeRemote work
- ...Back to jobs tags. new Senior Customer Success Manager Remote, Canada Apply About Karbon Karbon... ...portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive... ...Functional Influence - Partner with Sales to support expansion strategy and complex renewal...Long term contractFull timeRemote work
- ...toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter. As our Customer Success Engineer in the MENAT region, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption,...Permanent employmentFull time
- ...and what we will accomplish together The role of the Operations Support Manager-Customer Support Representative is to improve both the mobile and... ...will thrive in this job function. Here's how you will be successful: ~ Strive to provide excellent service standards resulting...Remote jobFull time
- ...: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables... ...company, you’ll have the autonomy and support to make an impact as we build for the long... ...term. About the role: Our Enterprise Customer Success Managers pick up where our...Long term contractFull timeRemote work
- ...looking for a confident and client-focused Customer Success & Product Demo Specialist to handle... ...relationship management, and post-sales support for our U.S.-based clients. The... ...Coordinate between clients and internal operations teams • Handle customer queries and provide...Permanent employmentFull timeShift work
$64.2k - $74.5k per year
...Position: Customer Support Specialist Reports to: Customer Support Team Lead Department: Customer Support About Texada Texada powers... ...solve interesting problems. Competencies for Success Patience and curiosity while troubleshooting...Remote jobLong term contractFull time- ...Senior Customer Success Manager, Onboarding & Retention Title: Senior Customer Success Manager... ...businesses with seamless financial operations, realtime insights and free accountants... ...cancellation and save process end to end, and support our accounting partner firms on the...Remote jobFull timeInternshipWork from homeFlexible hoursDay shift1 day per week
- ...Role Summary This role will lead our Americas Customer Success team focusing on a highly scalable and efficient engagement model for a large volume... ...structure, working closely with other customer success teams, sales, operations, marketing, support, and product managers....
- ...Manage quality operations for AI annotation projects and lead QA teams. About Turing: Turing is one of the world... ...powerful AI systems. Turing helps customers in two ways: Working with the world... ...performance to the Quality Manager. Support client reviews and quality-based...FreelanceRemote workFlexible hoursShift workWeekday work
- ...problem space AI has changed what's possible in go-to-market, support, and business operations. The constraint is no longer "can we build it" — it's "... ...and its systems — we partner daily with RevOps, Customer Success, Sales, and Product, and we own the data infrastructure...Full timeInternshipWork at officeRemote workDay shift
- ...Cencora seeks a Team Lead, Customer Service to oversee daily operations for patient and provider support services in Canada. The role involves leading a customer service team, managing escalations, coaching staff, monitoring service metrics, and driving process improvements...Work at office
- ...Cencora seeks a Customer Service Team Lead to manage operations for patient and provider support services in Canada. The role involves translating commercial requirements into operational workflows, leading process improvements, and overseeing escalations and compliance across...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success / Support Operations Lead. Be the first to apply!
Related searches