Business Process Coordinator

Job Responsibility: :

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting directly to the Director or designate, Business Process Coordinator is responsible for analyzing data and identifying trends, opportunities for improvements in service and efficiencies that could be gained by innovative practices. The position supports strategic planning initiatives by conducting ongoing analysis of business systems data from various perspectives (human resources, financial, clinical, etc.), using advanced statistical and analytical methods; customizes reporting to suit departmental business needs and advises management on recommendations for improving internal and external processes. The position will monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set indicators.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training, and experience equivalent to a Bachelor's Degree in a related discipline such as health information sciences, business administration, or learning technologies, with 5 years' recent related experience working within a health care or related systems environment in a data analysis and IT or health care quality management capacity. Knowledge of systems analysis and design techniques.

Skills And Abilities

• Strong analytical skills including the ability to find, collect, and analyze and interpret data, use basic statistical concepts and prepare written reports.
• Demonstrated ability to effectively cope, plan, organize and prioritize work in a continuously changing environment, foster and maintain collaborative working relationships, identify and implement strategies to achieve desired results.
• Strong facilitation and education skills. Ability to explain complex concepts in an understandable and relatable manner.
• Ability to function in both a long-term strategic perspective and short term operational perspective. Comprehends broad implications of business decisions.
• Identifies, collects and analyses relevant data and information including industry-wide assessments and research.
• Innovative and results oriented.
• Keeps abreast of technology changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.
• Ability to work effectively in both self-directed and team environments.
• Exercises strong initiative, self-direction and problem-solving abilities to identify gaps and opportunities for improvement.
• Practices diligence and care when gathering, maintaining, monitoring, calculating and summarizing data. Ability to gather, summarize, visualize and report information in a clear and concise manner.
• Strong computer skills and knowledge/proficiency with the following applications:
  • Microsoft Office and Project Management Tools
  • UKG and other human capital management and enterprise resource planning systems
  • Analytics applications and tools - e.g. R, Python, Power BI, Tableau
  • Collaboration and Content Management - e.g. Sharepoint, Confluence
  • Collaboration, content management and web publishing software
• Well-developed listening skills, presentation skills and recording skills.
• Physical ability to carry out the duties of the position.