Jobber Customer Analytics Management
Jobber
Elevate customer insights as the Manager of Customer Analytics at Jobber. Drive data-informed strategies that shape the service experience for small businesses. As a critical member of the Analytics & Insights team, you will manage a diverse team of analysts dedicated to supporting post-sales processes. Your focus will be on leveraging data to deepen understanding of customer journeys, enabling informed decision-making across departments. By fostering collaboration and analytical rigor, you will directly influence the strategies that enhance customer success and retention metrics. Key Responsibilities:
- Manage and mentor a team to deliver analytical insights
- Partner across functions to define customer success metrics
- Conduct detailed analyses of onboarding and customer engagement
- Create decision-support tools for proactive customer management
- Lead initiatives to optimize customer lifetime value
- Proven leadership in analytics roles
- Expertise in Customer Success and lifecycle analytics
- High proficiency in SQL and BI visualization tools
- Knowledge of predictive analytics and AI-driven techniques
- Strong skills in stakeholder communication and management
Vacancy posted 8 days ago
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