operations officer - 58911.

The Operations Officer II provides a broad range of operational support and performs general to specialized transaction processing activities within the Cheque and Payment Exceptions (CAPE) and Global Operations team. In a fast-paced environment responsible for managing over 40 distinct processes, this role handles payment exceptions, manual cheque adjustments, debit/credit entries, branch clearing, and foreign currency account reconciliations. The position is essential for maintaining operational effectiveness, adhering to strict hourly and daily Service Level Agreements (SLAs), and delivering high-quality partner and customer support.
Pay Rate $25.48

Advantages
Hybrid Work Model: Full initial 5-day on-site training period (3–4 months) followed by a balanced 4-day on-site / 1-day remote schedule.
Career Growth: Opportunity to gain extensive operational experience managing 40+ processes across international financial platforms with potential for contract extension or conversion based on performance.
Competitive Compensation: Hourly bill rate of $25.48/hr on a standard Monday to Friday (8:00 AM – 4:00 PM) schedule.

Collaborative Culture: Work within a tight-knit, supportive team of 10–11 professionals in a top-tier financial organization.

Responsibilities
Transaction & Wire Processing: Process complex financial transactions, debit/credit entries, manual cheque adjustments, and foreign currency wires accurately and within established SLAs.
Reconciliations & Investigations: Complete regular reconciliations for foreign currency accounts on the GMT platform, investigate payment exceptions, and collaborate with internal and external partners to resolve operational issues.
Operational & Risk Compliance: Execute all tasks in alignment with audit standards, risk management guidelines, operating policies, and Bank Codes of Conduct.
Partner & Customer Support: Provide subject matter expertise and support to internal and external partners, ensuring issues are handled appropriately through established resolution pathways.
Process & Efficiency: Participate in daily touchpoints (15-minute team huddles), adapt to changing priorities, and suggest or implement process improvements to enhance team efficiency and Customer Experience Index (CEI) targets.

Qualifications
Experience: 2 to 4 years of experience within a bank or financial institution, specifically handling payment processing, transaction entries, and international wire transfers.
Accounting & Reconciliation: 2 to 4 years of direct experience with debit/credit knowledge, account reconciliations, and cash/trade processing products.
Education: High School Diploma or Post-Secondary Certification; specialized certifications in Finance or Accounting are strongly preferred.
Technical Skills: Sound proficiency in Microsoft Office (Excel is required); prior exposure to Money Market (MM), Foreign Exchange (FX) products, or platforms such as Global/WSS is considered an asset.
Core Competencies: Exceptional attention to detail, strong quantitative and analytical skills, excellent written and verbal communication, and the ability to manage multiple priorities under tight daily deadllines.
Work Style: Hardworking, quick learner with high retention capabilities, professional demeanor, and comfortable operating in both back-office processing and phone communication settings.

Summary
If you are interested in the operations Officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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