operations officer - 58897.

We are seeking a detail-oriented and fully bilingual (English/French) Operations Officer II to join our Public Guardian Trust (PGT) operations team. In this role, you will support clients where a Public Guardian and Trustee has been appointed to manage their financial affairs.

You will be responsible for reviewing incoming documentation submitted by branch partners to ensure full compliance with provincial legal requirements and internal policies, updating complex account structures, processing financial transactions, and ensuring service level agreements (SLAs) are consistently met with high accuracy.
Position Title: Operations Officer II
Location: Mississauga, Ontario (Hybrid: 4 days onsite / 1 day work-from-home; 100% onsite during initial 4-week training)
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Job Type: 1-Year Contract (Possibility of extension or permanent conversion based on performance and business needs)
Number of Openings: 2
Pay Rate: $30

Advantages
Career Growth: Excellent opportunity to build professional connections and gain valuable operational experience within a leading financial institution.

Contract Stability & Potential: 1-year duration with strong possibilities for contract extension or conversion to a permanent role based on performance.
Collaborative Environment: Work within a supportive, close-knit team culture with comprehensive 4-week onsite training provided.
Hybrid Flexibility: Enjoy a hybrid work model (4 days onsite / 1 day remote) following completion of initial training.

Responsibilities
Document Verification & Review: Review complex legal and government documents submitted by branch partners to ensure they meet strict legal and regulatory compliance requirements.
Account Administration: Manage and update complex client financial accounts, handle core banking transactions, and ensure accurate record-keeping.
Partner Collaboration: Communicate effectively with internal branch partners to process requests, provide clarification, or follow up on missing/incomplete documentation.
SLA & Performance Compliance: Process high volumes of daily deliverables efficiently within established Service Level Agreements (SLAs) while balancing speed with strong operational controls.
Regulatory Compliance: Maintain up-to-date knowledge of changing provincial legislation, regulatory standards, and internal policy frameworks.
Team Participation: Participate in daily team operational huddles (approx. 30 minutes/day) and collaborate within an 8-person team environment.

Qualifications
Must-Have Qualifications:
Bilingualism: Fully bilingual in English and French (fluent verbal and written communication skills in both languages are required).
Banking Experience: 2 to 4 years of experience in the banking/financial services industry (e.g., Financial Advisor, Banking Representative, or back-office banking operations).
Core Product Knowledge: Solid understanding of financial products and services, including debit, credit, chequing, and savings accounts.
SLA Experience: Proven track record working in a high-volume, Service Level Agreement (SLA)-driven environment.
Technical Skills: Proficiency in Microsoft 365 (Excel, Outlook, Word) and comfort utilizing AI-enabled tools and technologies.
Education: Post-secondary degree or diploma.

Soft Skills:
Exceptional written and verbal communication skills.
Strong decision-making ability and analytical thinking.
Meticulous attention to detail and high degree of accuracy in a regulated environment.
Proven ability to multitask, prioritize, and manage heavy workloads under tight deadlines.
Excellent teamwork and collaborative problem-solving skills.
Nice-to-Have / Preferred Qualifications:
Prior legal experience or experience working with legal government documents/court orders is considered a strong asset.

Summary
If you are interested in the bilingual operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies. show more