Director of Banking Operations
$25 per hourRobertson and Company
They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Operations Officer to join our client. Contract Period: 5 months with potential to extend Pay Rate: $25 per hour Location : Mississauga, ON Location type: Hybrid; 2 days onsite Business Hours: Monday to Friday 8:30am - 5:00pm Job Responsibilities:
Understand and use the Customer Experience Model (CEM) during customer interactions, maintaining professional and empathetic tones throughout
Ensure adherence to quality standards for all manner of correspondence including Bank branding and communication guidelines
Triage Request for Information (RFI)s by seeking clarification from requesting groups to determine what customer information is required
Prepare and ensure proper storage of information/data available prior to reaching out to the customer to display knowledge and expertise
Prioritize customer contacts by following guidelines; meet/exceed SLAs (internal and regulatory) throughout the process
Adhere to the documented procedures, including the customer escalation protocol
Maintain an updated customer data base including accurate information and documentation gathering for records maintenance as well as recourse for any future customer concerns or escalations
Promote legendary experiences for customers through the development of a solid understanding of the bank's business strategy, policies and procedures across a wide spectrum of retail products and services
Strong listening, writing and verbal communication skills
High proficiency in Microsoft applications (Excel, Word, PowerPoint and Visio)
Customer service experience with above average telephone customer service skills
University degree or equivalent work experience
****Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
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