Operation Management Officer

We are seeking nine motivated and detail-oriented Operations Officers II to join our Credit Centre Adjudication team. This role provides a vital blend of back-office processing and active telephone support, ensuring operational effectiveness and exceptional service delivery. This is a 6-month contract with potential for extension or permanent conversion based on performance and business needs. Work Location: Hybrid (4 days per week in-office) at Mississauga, ON.
Schedule: Monday to Friday, core business hours (37.5 hours per week).
As an Operations Officer II, you will provide a broad range of operational support and perform general to specialized transactions within the Operations & Technology functional area. You will act as a key point of contact for internal and external partners, ensuring that business objectives, Service Level Agreements (SLAs), and customer experience targets are consistently met. This role is a 50/50 split between administrative back-office tasks and telephone-based support, requiring high levels of adaptability and communication.

Potential for contract extension or permanent hiring based on performance.
Access to a professional office environment in a prime Mississauga location with hybrid flexibility.
Problem Resolution: Identify, investigate, and resolve customer or partner issues by following established resolution processes and escalating high-risk activities when necessary.
Prioritize and manage your own workload to meet strict Service Level Agreements (SLAs) regarding productivity and accuracy.
Compliance & Quality: Continuous Improvement: Actively participate in daily touchpoints, suggesting process improvements and adopting new technology to enhance team efficiency.
Experience: 2+ years of professional experience in a corporate or administrative environment.
Customer Service: Proven experience in a customer-facing or partner-support role (telephone experience preferred).
Technical Skills: Proficiency in the MS Office Suite and strong Data Entry skills with high accuracy.
Organization: Exceptional time management and the ability to work effectively in a fast-paced environment.
Previous experience in Banking, Bookkeeping, or Accounting.
Background in Real Estate, Mortgage Funding, or Legal administrative work.
Must be able to attend a full-time, 2-week onsite training period.
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.