Program Support Clerk

Posting Title

CLK 09R - Program Support Clerk

Position Classification

Clerk R9

Union

GEU

Work Options

On-Site

Location

Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$54,684.22 - $61,647.97 annually

Close Date

6/24/2026

Job Type

Regular Full Time

Temporary End Date

3/31/2027

Ministry/Organization

BC Public Service -> Children & Family Development

Ministry Branch / Division

Service Delivery Division/Specialized Provincial Services

Job Summary

The Team

The Ministry of Children and Family Development provides services that support healthy, safe environments where children are connected to their families and community. The ministry delivers most of its services locally through contracted agencies as well as through centrally administered provincial programs. Specialized Provincial Services administers the At Home Medical Benefits and Autism Funding and Youth Transitions programs.

The Role

Working within a call centre environment, the Program Support Clerk delivers technical and administrative assistance for the centralized approval and payment of program benefits. They clarify case details with clients and address inquiries from the public and other stakeholders.

Qualifications

Education and Experience Requirements

• High school diploma or equivalent (Dogwood, GED or Canadian Adult Education Credential (CAEC)).
• Minimum of 6 months (within the last 3 years) of client/customer service experience.
• Minimum of 6 months (within the last 3 years) experience processing financial transactions (e.g. checking invoices for accuracy, completing routine payment documents, liaising with others to resolve payment issues/problems/concerns)..
• Experience utilizing a variety of computer software programs to create, edit and enter information (i.e. MS Office Suite – Word, Excel, Outlook).

Preference may be given to applicants with one or more of the following:

• Minimum of 6 months of experience (within the last 3 years) in an administrative/clerical role in an office setting.
• Experience using ICM and /or CAS applications.
• Data entry experience.

For questions regarding this position, please contact ***email_hidden***.

About this Position

There multiple permanent full-time opportunities in Victoria, and one temporary full-time opportunity in Victoria until March 31, 2027.

These positions have full-time onsite requirements.

An eligibility list may be established to fill future temporary and permanent vacancies.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply

Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category

Administrative Services