NNOC Specialist, Service Support 1

​At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Bell. 

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.  

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere. 

Summary

The National Network Operations Centre (NNOC) operates 24/7. You will therefore be required to work off-normal shifts on a rotating basis (shift work). The NNOC interfaces directly with several surveillance teams involved with various technologies.  You will be required to work closely with network surveillance technicians.

Key Responsibilities

• As part of his duties, the NNOC specialist will ensure the round-the-clock integrity of Bell Canada’s entire network.
  • On a daily basis, the NNOC specialist will be called upon to:
  • Reduce the impact of network outages by ensuring coordination between the various technical groups involved. During off-normal hours, the manager will be required to manage threats and releases on equipment that could impact the network.
  • Reduce the number of network outages by monitoring various network components jointly with the surveillance teams on site.  The manager is also responsible for activating traffic re-routing and recovery plans as required.
  • Reduce the length of outages or restoration time by ensuring that necessary information reaches the individuals or groups who are primarily involved.
  • Interface with the Emergency Operations Planning and Media Relations groups during major events.
  • Escalate any out-of-control events to the appropriate group or individuals.

Qualifications

• The ideal candidate for this position must have a diploma in electronics option “telecom” or equivalent experience.  Basic knowledge of Bell Canada network, combined with the ability to make decisions quickly and to manage risk would be an asset. Consideration could be given to applicants with an in-depth technical knowledge of Bell's network and, more specifically, its transport network components

Preferred Qualifications

• Enthusiastic about learning and exploring telecommunications network technologies.

• In the course of their duties, this person will be required to interact with French- and English-speaking stakeholders across Canada.

• Able to communicate effectively, both verbally and in writing.

• Project management skills: able to coordinate various aspects of a project, monitor progress, and ensure ongoing advancement of deliverables.

• Ability to work independently with minimal supervision and strong organizational skills.Knowledge of Microsoft applications (Teams, Planner, Copilot, Power Automate, Word, Excel, and PowerPoint).

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal 
Work Arrangement: Hybrid
Application Deadline: 08/07/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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