Desktop Support Specialist - SCCM, Intune, End-User Support & IT Service Management

Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management

Required Skills and Responsibilities

• Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidate's profile.

• Experience in service transition.

• Knowledge of video conference technology for supporting remote users.

• Familiarity with software deployment processes.

• Understanding of compliance and process improvement.

• Proficiency in Microsoft Enterprise Applications, including:

• SCCM

• Intune

• Strong troubleshooting skills to resolve complex desktop issues.

• Bilingual communication skills (English and French).

• Experience in incident and request management.

• Familiarity with asset management processes.

• Provide technical support for all end-user devices, including:

• Desktops

• Laptops

• Manage incident resolution and request fulfillment queues to ensure timely service.

• Conduct testing and inspections of devices to maintain quality standards.

• Provide training to users on new installations.

• Maintain documentation and asset records to ensure compliance with service agreements.