Technical Support Administrator

Job Responsibility: Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). Position Summary: Under the direction of the Project and Logistics Manager, the Technical Support Administrator will implement administrative procedures or systems that are moderately complex in support of the faculty, department, or unit's operations and ensure activities meet or exceed established quality requirements. Please note that t his position is located in Gatineau. Primary Responsibilities:

• Perform and organize activities to support the daily operations of the unit by ensuring that functions are carried out in accordance with established goals and objectives.
• Assess and resolve problems. When appropriate, inform supervisor and formulate recommendations.
• Offer potential solutions to assist in the planning and development of new services or the improvement of services
• Inspect and ensure proper functioning of a wide variety of equipment.
• Maintain knowledge of regulations affecting unit
• Establish and foster effective working relationships by identifying needs and providing support in the delivery of services

Other Qualifying Skills and/or Abilities

• Diploma of college studies (DCS) or Undergraduate University.
• Significant experience in the field of information technology health and customer service. A combination of training, co-op placements, and experience in academic and clinical settings could meet the qualifications required for performing the duties of this position.
• Knowledge of care techniques and procedures would be an asset.
• Able to work in a clinical, academic and university environment that has a cadaver dissection laboratory.
• Strong interpersonal and communication skills (written and oral) for interacting and working effectively with other members of the faculty, staff, students and suppliers in a positive, helpful and cooperative working relationship.
• Ability to support information technology and office automation.
• Able to work with the Office suite and learn other programs including simulation, robotic, audio-visual and computer equipment.
• Available to work evenings and weekends (occasional needs).
• Physically capable of lifting, moving, maintaining and configuring computers, audio-visual equipment, manikins and simulation lab equipment that can weigh up to 50 lbs, without assistance

Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 1 on a scale of 0-4. Minimum Education and Experience: DEC III 3 Years Related Experience / Hourly Salary: (MUNACA Level G) $31.19 - $38.65 Hours per Week: 33.75 (Full time) Supervisor: Projects and Logistics Manager Position End Date (If applicable): Deadline to Apply: 2024-07-14 McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, View email address on ca.edajobs.com .