operations officer - 58056.

We are seeking an enthusiastic, detail-oriented, and highly adaptable Operations Officer I to join our Government Requests for Information team. In this 100% back-office role, you will play a critical part in processing sensitive government inquiries while handling high-volume customer data with the utmost discretion. This is an exceptional entry point into the banking sector within a highly collaborative, 18-member team. If you are looking to build a long-term career in banking, thrive in a structured environment, and possess an unwavering commitment to accuracy, this role is for you.
Position Title: Operations Officer I
Location: Mississauga, Ontario (Tahoe Boulevard) – Must be within a 30-minute commute of the office Position Type: Contract (6 months, with strong potential for extension or permanent conversion based on performance)
Work Schedule: Monday – Friday, Standard Business Hours (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM)
Work Model: Hybrid (4 days onsite, 1 day remote)
Compensation: $22.25 / hour

Advantages
Career Growth: High potential for contract extension or conversion to a permanent, full-time role based on your performance.

Comprehensive Training: Benefit from a structured, 3-week training program to set you up for success.
Collaborative Culture: Work within a supportive, engaging team of 18 professionals with a daily 15-minute huddle to keep everyone connected.
Industry Footprint: Gain valuable, foundational knowledge of back-office banking operations and compliance.
Work-Life Balance: Predictable daytime hours with optional overtime opportunities based on business volumes.

Responsibilities
Data Processing: Efficiently and accurately process government requests for information in compliance with operational policies and procedures.
SLA Delivery: Complete assigned workloads systematically to consistently meet strict Service Level Agreements (SLAs) for productivity and turnaround time.
Risk Management & Confidentiality: Exercise absolute discretion when managing highly confidential customer data and correspondence; escalate non-standard or high-risk activities appropriately.
Quality Assurance: Conduct necessary due diligence to ensure the absolute accuracy of all transactions, records, and activities.
Process Improvement: Think critically about daily workflows, actively participate in identifying process improvements, and share innovative ideas with the team.
Team Collaboration: Participate fully in a positive, diverse, and equitable team environment; support peers by sharing knowledge and engaging in cross-training initiatives.

Qualifications
Experience: 2 to 4 years of professional experience in an operational, administrative, or data-intensive environment.
Education: Completed post-secondary education.
SLA Driven: Proven track record of multi-tasking and meeting strict productivity and time-based metrics.
Technical Aptitude: Proficient with MS Office and highly comfortable navigating multiple databases, software applications, and internal systems simultaneously.
Soft Skills: Strong verbal and written communication skills (internal interaction only), high initiative, and a collaborative "team-player" mindset.
Attention to Detail: Exceptional focus on accuracy and quality control.

Nice-to-Have Skills
Prior experience working in a banking or retail bank branch environment.
A background in business administration or financial services.

Summary
If you are interested in the operations officer role please apply online today!
Candidates must reside within a maximum 30-minute commute of the Mississauga office to satisfy the 4-day onsite requirement.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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