Operations Specialist (Full Time)

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of humanpotential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside theMissinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. The Department of Student Housing & Residence Life (SHRL) practices and upholds five core values of team, integrity, service, student-centered and fun. Team members working within the department of Student Housing and Residence Life, have the opportunity to be a member of a high performing team that fosters personal and professional development, ongoing learning, and a passion for education.
Reporting to the Supervisor, Residence Operations, the Residence Operations Coordinator is part of a the growing Housing Services team that provides support to SHRL's operational, administrative, facilities and student life areas. This role will provide coordination and planning for various operational activities including, asset management, move in and move out processes, summer conference activities and day-to-day residence operations. We strive to provide an environment that offers a high value service experience and one that contributes to an overall positive experience for our community. Attention to detail is also importantwhen producing reports, analyzing data and producing content for training, hiring and communication purposes. Hours of Work are Monday to Friday 8:45am to 5:00pm onsite.

This position has occasional evenings and weekends work to support students living in a 24/7 residence environment.

Scheduling logistics required to move incoming and outgoing residents
Liaising with facilities or caretaking staff to facilitate resolution of building issues
Analyzing customer serviceprocedures and making recommendations for improvements
Creating and editing a standard operating procedures manual
Bachelor's Degree or acceptable combination of equivalent experience.
Minimum three years of experience in a post secondary student housing environment
Minimum two years of experience with StarRez or equivalent housing management software
Experience resolving customer service complaints and escalating when appropriate
Must possess excellent customer service skills
Experience managing relationships with clients and vendors
Experience managing competing priorities in a high volume, fast paced environment with multiple stakeholders
Intermediate skills with MS 365 and Microsoft Office

Assets (Nonessential):

Experience planning or executing large move in/out processes for student housing settings
Experience with inventory management processes
Ability to analyze and apply continuous improvement principles to process and service delivery

Schedule: Full-Time
Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.