Support technician, Technical Services
Snatch UP Jobs
Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery are looking for a Technical Support Specialist.
In this fully remote role, you will be the critical bridge between our client-facing teams and our engineering department, ensuring that every bug, feature request, and system defect is analyzed, prioritized, and solved with precision.
Responsibilities
Intake & Technical Assessment
Serve as the primary intake point for bugs, defects, enhancements, and development requests.
Assess incoming issues for severity, impact, urgency, and scope.
Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
Triage & Workflow Management
Break down complex requests into clear, actionable tasks or tickets with specific acceptance criteria.
Route work to the appropriate engineering team or individual.
Coordinate with Product and Engineering leadership to align priorities and resolve conflicts.
Ensure high-priority and production-critical issues are escalated and addressed promptly.
Cross-Functional Liaison
Act as the primary translator between Engineering, Product, Operations, and Client Success teams.
Convert non-technical client feedback into technical requirements and vice versa.
Provide transparent status updates and timelines to internal and external stakeholders.
Process & Quality Engineering
Maintain clean, organized backlogs in Jira or similar ticketing ecosystems.
Track trends in defects and recurring bottlenecks to inform long-term process improvements.
Support post-incident reviews and root-cause analysis for major system issues.
Requirements
Experience: 1-2 years in Technical Support, Application Support, or Product Operations.
Systems: Mastery of Jira and modern ticketing systems is a must.
Domain Knowledge: Experience in Logistics or Supply Chain is a significant advantage.
Technical Edge: Basic coding skills (SQL, Python, or the ability to read logs) is a big plus and will help you investigate issues more deeply.
Communication: Superior ability to explain technical problems to non-technical people.
Problem-Solver: A "detective" mindset with a passion for figuring out why things break and how to fix them.
$40k par année
...are seeking a highly motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer Success team. You will be the... ...is genuinely excited to partner with customers to untangle technical challenges. If you have a passion for investigation and problem...SuggéréTemps pleinTravail à distance$18.5 par heure
...distinction of being the #1 provider of choice for patient transport in Manitoba. Summary We are seeking a dedicated Administrative Support Specialist to join our team in Winnipeg. will handle finance duties as well provide daily administrative support to the executive...SuggéréTaux horaireEmploi permanentTemps pleinStageTravail au bureauZone locale- ...Winnipeg-based CIRO dealer that has been supporting financial advisors for over thirty years... ...the Director, Information Technology, the Technical Lead is a senior position in the Software... ...development workflows and tooling, including support for DevOps practices such as automation,...SuggéréContrat Longue DuréeTemps plein
- ...offering the following seasonal employment opportunity in the Office of Sustainability Division. As the Technical Assistant you will perform tasks required for the successful support, development and implementation of the City’s climate action policies. The position term is...SuggéréEmploi saisonnierTravail au bureau
- ...opportunities from approximately May to September 2026. As the Seasonal Technical Assistant your duties will include: ~ Assist the branch with... ...analysis, development drawings review and general data ~ Support on various engineering projects. Your education and...SuggéréTravail temporaireEmploi saisonnierTravail au bureau
- ...incorporated into the Parts and Service manuals, Operator Guides, or any other company requirement. Create 3D illustrations of components for technical illustrations WHAT YOU WILL DO: ~ Organize and complete assignments effectively following priorities set by the Project...Temps pleinVacances d'étéTravail au bureau
- ...belong with us. Position Overview: The consultant will maintain, support, and enhance several mission‑critical legacy Delphi applications... ...and Wageloss. Responsibilities include: Functional and technical analysis Documentation of complex logic Assisting with...
- ...Technical Records Clerk (Permanent) Winnipeg, Manitoba Expected Salary $55, 346 to $69,183 To determine final salary, Babcock... ...important. Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities...Emploi permanentStageTravail au bureau
- .... Job Summary The Automation Specialist works within the Engineering Department to... .... These projects and initiatives support corporate objectives and operational excellence... ...and delivering on site objectives. Provide technical support to other Facility Services teams,...Travail au bureauHoraires flexibles
- ...future of your career. As a Proposals Specialist for PCL Constructors Canada Inc. in... ...matter. PCL's total rewards are designed to support your growth, well-being and future success... ...develop grammatically sound, customized, technical and written content. ~ In-depth...Contrat Longue DuréeСontratStageZone localeTravail à distanceHoraires flexibles
$20 par heure
Overview Languages English Education ~ College/CEGEP Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting ~ Pharmacy or drugstore Responsibilities...Emploi permanentTemps pleinTravail à distance- ...NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches...RemplacementTemps pleinVacances d'été
- ...Urban Forestry Technical Assistant RS1 Resource Technician 1 Departmental 18 weeks Natural Resources and Indigenous Futures Forestry... ...standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of...StageTravail à distanceLongue distanceÉquipe de nuitÉquipe de jour
$70 par heure
...collaborate with them to implement people, process, and technology solutions to realize benefits across the business. We bring SAP technical expertise across technical PMO, architecture, integration, data & reporting, security, custom development, system build &...СontratTravail au bureauTravail à distance$76.24k par année
...Network System Specialist IS3 Information Technology Specialist 3 Regular/full-time... ...and innovation. The Manitoba government supports equitable employment practices and promotes... ...systems for vulnerabilities and provide technical support for network issues and access. Maintain...Temps pleinStageTravail au bureauHoraires flexibles- ...and knowledgeable Part-Time Beauty Sales Specialist to join our team in our Winnipeg East... ...skills with an eye for detail Strong technical aptitude - ability to learn a new computer... ...Flexibility with scheduling & time off requests to support a work life balance Regular Education...Temps partielLe monde entierHoraires flexiblesTravail postéTravail le week-end
- ...client focused and driven IT Specialists to join our team! ABOUT UNIONWARE... ..., has been building and supporting membership-management... ...systems, supporting staff with technical issues, implementing modern security... ...System Administration & Support – Maintain and support internal...Temps pleinZone localeHoraires flexibles
$70k - $80k par année
...join our team as a Drafting and Site Audit Specialist. In this role, you'll delve into various... ...in this role, in addition to your technical expertise. During on-site visits, you'll... ...insurance, and vision care, we're committed to supporting your well-being and professional...Temps pleinRecrutement immédiatLundi au vendrediHoraires flexibles- Senior Technical SAP Basis Lead - Remote Reporting directly to the Technical Manager, the Senior Technical BASIS Lead is a team leader... ...accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment...Contrat Longue DuréeСontratTravail au bureauTravail à distance
$18 - $20 par heure
Overview Languages English Education ~ No degree, certificate or diploma Experience Will train On site Work must be completed at the physical location. There is no option to work remotely. Work setting Various locations Work in employer...Emploi permanentTemps partiel$23.5 par heure
...and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview The Housing Support Worker will assist in carrying out Housing & Support Plans under the supervision of the Housing Coordinators with potential input...Travail postéÉquipe de l'après-midi- ...7.75 Annual Base Hours: 2015 Salary: $19.763, $20.355, $20.966, $21.594, $22.244, $22.910 Job Summary: The Screening Admin Support - Clerk III is responsible for performing a variety of clerical administrative tasks including data entry, supporting clients' in accessing...Taux horaireTravail temporaireTravail au bureauTravail posté
- ...we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career...Temps pleinTemps partielHoraires flexibles
- ...services and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview Supports the coordination of patient flow and related resource utilization within the assigned Service Delivery Organization and across services...Contrat Longue DuréeRecrutement immédiatTravail postéTravail le week-end
- ...The Role: District Support Pharmacist About Rexall We’re more than just a pharmacy - we’re a leader in healthcare across Canada and a certified Great Place to Work. Proudly recognized for our diversity, inclusion, and exceptional employee experience, we offer: An...Taux horaireProgramme de réinstallationHoraires flexibles
- ...Job Responsibility: The Community Support Worker supports the capacity of schools as hubs within communities to strategically gather and deploy school-community services and resources in ways that attain better outcomes for students, families and surrounding neighborhoods....Temps pleinTemps partielTravail au bureau
- ...centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Reporting to the Manager...Travail au bureauHoraires flexiblesTravail posté
- ...centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Shared Health is...Travail au bureauRecrutement immédiatTravail posté
$43.8k - $65.7k par année
...Job Responsibility: Mortgage Administration Specialist Description: Permanent Full Time Reporting to the Manager, Mortgage Administration... ..., where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the...Emploi permanentTemps pleinHoraires flexibles$45k - $55k par année
...strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. We are currently looking for dedicated, driven,...Emploi permanentTemps pleinTemps partielTravail au bureauZone localeTravail à distanceTravail posté2 jours par semaine
Voulez-vous recevoir plus d'offres d'emploi ?
S'abonner et recevoir des offres d'emploi similaires à Support technician, Technical Services. Soyez parmi les premiers à postuler !
- assistant technique Winnipeg, MB
- technical business analyst Winnipeg, MB
- IT technical support specialist Winnipeg, MB
- technical sales specialist Winnipeg, MB
- technical support representative Winnipeg, MB
- IT assistant Winnipeg, MB
- desktop support analyst Winnipeg, MB
- senior technical specialist Winnipeg, MB
- support technician Winnipeg, MB
- technical analyst Winnipeg, MB