Ward Clerk (Full Time)

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". We are looking for a Patient Experience Representative to join our growing team! based out of our Vancouver Head Office .

As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients' well-being is our top priority!

This is a 6-month contract role with the potential for extension or conversion to full-time, depending on business needs and performance. This position follows a hybrid schedule, with in-office work required once per week at our Vancouver Office (V6B 6A7).

To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

Provide excellent customer service to patients through various phone, email, and chat channels.

Educate patients on the organization's services, policies, and procedures.

Assist patients with account setup and management, including login issues, password resets, and billing questions.

Participate in training and professional development activities to stay up-to-date on company products and services.

Guide patients with their medical intake forms and troubleshoot related issues

Act as a primary contact to manage and resolve incoming complaints with products or services

Remain calm and use supportive language when dealing with upset patients and stressful situations

Have a willingness to take on other tasks and projects as they arise

Industry experience in customer support, service, and success is an asset

You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach

Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals

Professionalism - you will personify the welcoming face of our clinics and services

Ability to work flexible hours, including weekends and holidays.

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. We're always building foundations that allow us to achieve tomorrow more than we did today. An avenue to make a positive impact on people's lives and their health

Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

The hourly rate for this role ranges from $25-$30 in local currency depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

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