Visitor Experience & Retail Associate
$18 per hourPart-time
Granville Island Delivery Co. - a Division of Vancouver Foodie Tours
About Us:
Vancouver Foodie Tours is rated as one of the world’s best food tour operators in the world by Forbes. You will play a vital role in leading multiple culinary tours that showcase the best that Granville Island, Gastown and the Downtown Vancouver Asian Food Scene have to offer.
Visitor Experience & Retail Associate
Role Details:
- Part-time position with variable daily hours.
- Typical schedule: 4–8 hours per day, Monday through Friday, may include evenings.
- Compensation: $18/hour, with additional commission opportunities.
Key Responsibilities & Requirements:
- Act as a welcoming brand ambassador representing both Vancouver Foodie Tours and Granville Island Delivery Co. with professionalism, warmth, and strong hospitality presence.
- Serve as an in-person expert on all your offerings , confidently explaining tour details, pricing, schedules, and inclusions to potential guests.
- Provide reservation support and on-the-spot bookings through company systems following training.
- Liaise communications to the Sales and Operations teams regarding guest inquiries, booking requests, or complex questions requiring escalation.
- Answer incoming phone calls and general inquiries , providing accurate information or redirecting as appropriate.
- Support weekday tour operations adjustments on site , including relaying updates to guides, schedule changes, or last-minute guest communications.
- Assist with retail sales and POS transactions , including cash handling and basic reconciliation at shift end.
- Maintain a clean, organized, and visually appealing retail space , restocking merchandise and updating displays as needed.
- Complete administrative and organizational tasks that support the core Monday–Friday team (e.g., spreadsheet updates, basic tracking, filing, inventory counts, preparing materials).
- Observe and communicate guest feedback, recurring questions, or operational issues to the management team in a timely manner.
- Demonstrate strong communication, problem-solving, and time-management skills while working independently during weekend shifts.
- Maintain professionalism, punctuality, and reliability, with the ability to stand for extended periods and engage with high visitor foot traffic.
What’s In It For Me?
- Complimentary food tour experiences around the world.
- Family and friends discount to Vancouver Foodie Tours.
- Eating meetings and professional development workshops.
- Fun team-building events to build your culinary prowess and knowledge of Vancouver.
- Exclusive staff discounts on Granville Island.
Please send a single email with ALL of the following information to Show email . Use the following format in the email subject line: Your First Name Last Name: Visitor Experience Application 2026. Please send over your resume as well.
Vacancy posted a month ago
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