Customer Success Account Management - Manager

Senior Account Manager – Toronto, Ontario
We are seeking an experienced and highly strategic Senior Account Manager based in Toronto, Ontario, to play a pivotal role in elevating our Client Services organization. This is an ideal opportunity for accomplished account professionals who bring deep retail media experience, strong Ad platform knowledge, and a consultative, analytics-driven approach to client management. You will serve as a trusted advisor to senior stakeholders, guide clients through SaaS platform adoption, feature enhancements and proactively identify opportunities to maximize value and revenue impact. You will leverage experience with product and project management competencies with product workflows, project management principles and deep understanding of solutions while identifying opportunities to maximize value and drive revenue growth.
Serve as the primary strategic lead for a large retail media clients, acting as a trusted advisor, developing strong relationships and aligning Vantage solutions to client's objectives for retail media business outcomes
Partner with the Ad Ops Team to ensure high-quality campaign execution and translate performance insights into strategic recommendations
Deliver sophisticated, data-driven campaign analysis to inform client marketing strategies and enhance platform ROI
Facilitate advanced platform enablement and training for new clients, collaborating with Ad Ops to ensure seamless technical onboarding
Direct technical integration and product onboarding activities with the Vantage Development Team, ensuring a smooth transition from sales to execution
Apply strong SaaS product and project management skills to manage timelines, risks, requirements, and delivery across product workstreams
Dive into the Vantage platform to build product expertise, troubleshoot issues, understand product capabilities, and guide clients confidently through implementation
Provide mentorship and guidance to account management and customer success managers, contributing to the development of best practices and scalable processes
Significant experience in account management, client success, sales, or project leadership roles—ideally within digital advertising, SaaS, or retail technology. Strong technical and analytical aptitude with the ability to master complex systems and leverage tools such as Smartsheets, HubSpot, Asana, Zoom/Teams, Slack, Hugo, Jira, and G-Suite
Outstanding communication, presentation, and client-facing leadership skills, with the ability to influence senior stakeholders
A strategic thinker with exceptional project management abilities and a track record of driving measurable business outcomes
Thrives in fast-paced, high-growth environments and excels at building structure and process where needed
Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows, and is trusted by leading retailers like The Home Depot to power their retail media programs.
Remote-First, Based in Toronto
Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that’s from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized—no matter the time zone.
Vantage’s Commitment to Diversity, Equity, and Inclusion
Vantage Analytics is fueled by the diversity of our talented employees. We promote equality and strive to provide all current and prospective employees with support and opportunities. These tools exclusively take the form of AI meeting notetakers, and the AI assistant in our Applicant Tracking System, Ashby. They allow us to record, organize and summarize the various details and data points we collect during the hiring process, without losing the context in which they were originally provided. We might use AI to speed up your process and to help keep it organized, but ultimately who we invite to work at Vantage is a decision we only trust ourselves to make.
As part of the final stages of our hiring process, all candidates will be required to successfully complete a criminal background check.