Lead Quality Assurance Officer

As the Team Lead, Quality Specialist , you will reinforce quality standards across Lightspeed’s Information Systems and Quality Assurance departments. You’’ be responsible for leading a dedicated team of quality specialists, cultivating an inclusive environment that inspires your team to do their best work. Working alongside product managers, developers, and architects, you will ensure a quality evolution of our internal tools, supporting evolving business processes.
Team Leadership: Provide day-to-day leadership, guidance, and motivation to a team of Quality Specialists, ensuring work is effectively planned, prioritized, and delivered on time. You’ll track workloads, remove blockers, and maintain a high bar for quality and accountability.
Agile Integration: Act as a core member of an Agile software development team, contributing test estimates, identifying risks early, and validating new features during each iteration to support reliable, on-time releases.
Collaboration: Collaborate closely with Software Engineers, Technical Support, Architects, Product, and Engineering leaders to identify, triage, and resolve system defects, while aligning on technical priorities and delivery goals.
Testing Strategy: Define, maintain, and execute comprehensive manual and automated test coverage for internal platforms (such as Salesforce and NetSuite ) and cloud-based systems, ensuring changes meet functional, integration, and performance expectations.
Process Improvement: Actively contribute to improving testing methodologies, software development processes, and internal quality tools, advocating for best practices and scalable approaches as the organization grows.
Performance & Optimization: Identify performance bottlenecks, recommend and implement optimizations, and lead scalability and load testing efforts to ensure systems remain reliable under real-world usage.
Support the growth of your team through regular feedback, career development planning, hiring and onboarding, and ongoing coaching, fostering a culture of learning, ownership, and continuous improvement.
Proven Quality Leadership: Demonstrated experience leading Quality Specialists or QA Engineers through the successful delivery of software projects, setting clear quality standards and driving accountability across the team.
Strong Technical Testing Foundation: 2+ years of hands-on testing experience, with a focus on automated test design, execution, and ongoing maintenance of test scripts to support scalable, reliable releases.
Salesforce Testing Expertise: Proven experience planning, executing, and leading testing efforts on the Salesforce platform, including validating customizations, integrations, and platform updates.
Comprehensive Testing Skills: Strong experience across functional, integration, and REST-style API testing, leveraging tools such as Postman to ensure system reliability and data integrity.
Agile & Continuous Delivery Experience: Solid understanding of Agile development methodologies, continuous delivery best practices, and collaborative requirements definition within cross-functional teams.
Excellent problem-solving skills, paired with natural curiosity and a high level of attention to detail when identifying risks and defects.
A proven track record of exercising strong judgment in test planning, issue prioritization and escalation, and release readiness decisions.
Highly Organized & Dependable: Ability to break down complex epics into actionable tasks and effectively manage multiple initiatives while meeting tight deadlines.
Growth-Oriented & Collaborative: Open to feedback, eager to learn new tools and technologies, and confident in constructively challenging or defending technical design decisions when needed.
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
A flexible work environment that empowers you to do your best work
A culture that celebrates performance
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Training opportunities to grow your skills and career
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.