Office Manager - Permanent Full-time

1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre Lodge
Salary Range: $ 32.59 to $ 40.74 per hour
Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm
Permanent Full-Time
The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment. As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinator include: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations

• Provides frontline services for residents in a hotel-like environment
• Manages incoming accommodation reservations, emails and telephone calls for new residents
• Adheres to resident admission criteria
• Promotes hospitality in person, over the phone and via email
• Registers residents upon check-in and check-out with electronic scheduling system
• Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
• Accounts for cash and credit/debit card receipts
• Ensures residents comply with PM Lodge rules

Oversees all Princess Margaret Cancer Centre Lodge Resident Relations

• Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
• Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
• room relocation, housekeeping needs, etc.)
• Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers
• Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
• Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance
• Coordinates daily resident activities

Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities

• Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
• Implements corporate initiatives at the PM Lodge
• Adheres to all health, safety, and environmental policies and programs as required.

At minimum, completion of a 3 year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required.
Computer skills and administrative duties
At minimum Over 3 years up to and including 4 years of practical and related experience and/or N/A on-the-job training required.
Previous hotel experience is an asset and preferred
Previous team management experience in working setting is an asset

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
A flexible work environment
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Requests for accommodation can be made at any stage of the recruitment process.