Customer Success Manager (Account Manager) - remote

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.
We are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.
This role is eligible for commission based on quarterly sales quota attainment.
Account Management & Growth
Proactively manage and grow a portfolio of customer accounts across our suite of products
Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements
Identify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on services
Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goals
Strategic Account Planning
Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators
Understand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutions
Partner with customers to support long term adoption and success across the platform
Contract Management & Renewals
Own the full lifecycle of customer renewals, contract modifications, and commercial discussions
Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams
Ensure contract accuracy, compliance, and timely execution
Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness
Proactively identify and address churn risks while supporting retention and customer satisfaction efforts
Assist with churn management processes when needed, including communication planning, contract reconciliation, and transition support
Sales Operations & Forecasting
Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platforms
Provide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accounts
Support sales leadership with insights, trends, and recommendations to improve retention and account growth strategies

3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.

• French language proficiency is a plus and would be beneficial when supporting our French-speaking customer base.
• Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
• Experience with contract negotiations, renewals, and license model management.
• Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
• Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
• Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
• We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.