Temporary Receptionist - ASAP

The Receptionist continuously offers the highest level of service to all corporate employees and their visitors. The Corporate Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Maintains the company's professional image by providing prompt, courteous, and efficient service—you are our resident "Director of First Impressions."
The successful applicant will be supporting an upcoming customer-facing project. This role requires a professional, service-oriented individual with previous retail customer service experience, as you will be interacting with employees, visitors, and clients daily while helping deliver an exceptional customer experience.
The Receptionist will also be called upon to assist in other SPS service areas including, but not limited to, Mail/Shipping Operations, Hospitality, and general office/facilities support based on operational needs to provide a top-tier customer experience.
This role continuously delivers the highest level of service to all customers.

Reception Duties
Provide 5-star customer service to all employees and visitors through all forms of communication.
Activate temporary badges for employees who have forgotten, lost, or are experiencing issues with their access badge.
Issue facility access cards to employees.
Prioritize incoming calls and escalate customer service issues through the appropriate chain of command.
Ensure company phone and speed dial lists remain current.
Provide light administrative support, including scheduling meeting rooms, ordering catering, and assisting other teams with tasks such as envelope labeling, compiling manuals, and other administrative projects.
Proactively seek additional work during downtime.
Build professional relationships with customers and cross-functional teams.
Maintain a clean, organized, and welcoming reception area, including visitor reading materials.
Driven by customer satisfaction
Exceptional customer service skills with a professional attitude and appearance
Able to follow instructions and adapt to changing priorities in a customer service environment
High School Diploma (or equivalent) required.

• 1–3 years of previous work experience required, with a strong preference for administrative, reception, concierge, or customer-facing experience.
• Previous retail customer service experience is prefered to support an upcoming customer-facing project.
• Superb written and verbal English communication skills.
• Customer-focused, task-driven personality.
• Ability to multitask and prioritize assignments and customer needs.
• Proficiency with, or ability to quickly learn, computer-based systems including multi-line phone systems, PC/Mac environments, Microsoft Office, multifunction printers/scanners, and other office equipment used in SPS service areas.
• Adhere to all company policies and procedures.

Manual dexterity to operate office equipment such as phones, copiers, scanners, and binding equipment.
Travel: None or negligible.
Use of Artificial Intelligence (AI):
Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
This posting is for an existing vacancy.

20—$23 CAD

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.