Customer Service and Administration Associate

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
Title: Customer Service Representative, Revenue
Local 101

Service Area:
Finance Supports
Full-Time Temporary (up to 2 years)
# Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
Informs the public about legislation changes, rebate programs and appeal procedures.
Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
Controls and files receipts.
Provides back-up to the Senior Cashier as required.
Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.
Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.
One year of a two year Community College Business Administration Diploma.
Specialized Training & Licenses:
Unit 1 of the Municipal Tax Administration Program.

This posting is for one (1) permanent full-time position being filled on a temporary full-time basis for up to 2 years.
Current hours of Work: Monday - Friday from 8:30 a.m. These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
The successful candidate will be required to complete a Criminal Record Check.

Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Phone: View phone number on ca.snapjobsearch.com, TTY: View phone number on ca.snapjobsearch.com, Email: View email address on ca.snapjobsearch.com.