Service Desk Technician (contract)
$48k - $58k per yearFull-time
Cbi Home Health
Service Desk Analyst – Ontario (6-Month Contract)
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Because Your Care Matters.
CBI Home Health is looking to hire a temporary Service Desk Analyst in Ontario.
Salary Range: The salary range for this position is $48,000 – $58,000 per year.
Vacancy Disclosure: This job posting is for a new vacancy.
Why CBI Home Health?
You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.
Comprehensive Benefit and Retirement packages.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.
Provide frontline IT support for end users via phone, chat, and ticketing system.
Diagnose and resolve hardware, software, network, and account-related issues.
Install, configure, and support approved applications, devices, and peripherals.
Manage user accounts, including password resets, access changes, and onboarding.
Log, track, and resolve incidents and service requests within SLA targets.
Deliver high-quality customer service with a focus on First Call Resolution.
Escalate complex issues to appropriate technical teams when required.
Perform IT asset management, including assignment, tracking, and decommissioning.
2-3 years IT Service Desk Experience.
- Strong Technical or Governance and Compliance understanding.
- Proven to work well alone and in a group setting.
- Bachelor’s degree, College degree (or equivalent experience) in technology or related field.
- Understanding & ability to speak and write in French considered an asset.
- ITIL V4 Foundation.
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates.
Vacancy posted 1 day ago
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