Full Time Customer Relations Representative

Job Posting: Client Relations Representative– Desjardins Agency

Location: Mississauga, ON

Job Type: Full-Time

Salary: $40,402– $50,000 base (depending on experience)

Schedule: Monday to Friday

***Spanish Speaker Preferred***

If you're a driven, client-focused professional who thrives on helping others protect what matters most, we want you on our team.

At our full-service Desjardins agency in Mississauga, we build lifelong relationships with clients through trusted advice and exceptional service. As a Client Relations Representative, you'll guide clients through key life events—like buying a car or home—by preparing quotes, issuing contracts, and recommending personalized coverage.

You’ll also manage renewals, follow up on files, and ensure contracts are accurate. At our Desjardins Agency, we prioritize human-centered service and making lifelong memories with our clients and our team.

Responsibilities

Establish personalized contact with clients via phone, in-person, and digital channels.

Create a climate of trust conducive to the sale of home, auto, and commercial insurance policies.

Educate and advise clients on Desjardins products while adhering to underwriting policies.

Seize sales opportunities through solicitation and product offers.

Use a customer-focused, needs-based review process to recommend insurance options.

Collaborate with the agent to establish and meet marketing goals.

Maintain accurate documentation and follow-up communications.

Contribute to a fun, supportive team environment.

Qualifications

OTL or RIBO license (or willingness to obtain).

Strong command of Spanish (preferred)

Strong communication, interpersonal, and organizational skills.

Tech-savvy with a strong understanding of social media and digital tools (asset).

Motivated, detail-oriented, and a team player.

Leadership potential and ability to motivate others.

Compensation & Benefits

Base salary: $40,402–$50,000 depending on experience.

Training & development opportunities

Great work environment where your opinion is valued

Fun, collaborative team culture

Important Note

You will be hired to work at The Personal Insurance Company (“The Personal”) for a period of up to 90 days to allow you to complete training and licensing. If training and licensing are successfully completed, you will be considered for employment with an independent contractor Desjardins Agent.

We welcome applications from people with disabilities. Accommodations are available upon request for applicants in all aspects of the recruitment process.