Temporary Front Desk Agent

51994- Barrie - Temporary - 18 Months

2,761.04 - $2,937.28 / bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

Provide reception service and assist employees / occupants in the administration, reception, and management of access to assigned locations. This would include visitors or tours and contractors, parking direction and departure at the centre, special arrangements for those with disabilities; receive and direct visitors to the appropriate on-site sponsor; coordinate arrival and departure of visitors with on-site sponsors. Create / apply for physical building access for new employees for the building they are working in with communication from their supervisor / admins in the system as per process. When new employees are provided access add the new employee to the required databases.
Maintain a long-range calendar of visitors, contractors and tour requests and be prepared to identify scheduling issues. check personal ID, issue and retrieve building access cards. Record as necessary or initiate any site orientation video as needed. Maintain close communication with Hydro One and/or third-party Security Agents that manage the security for Hydro One buildings regarding the arrival and departure of visitors, tour participants, contractors, and deliveries. Verify the identity of personnel and the purpose of their visit and that they are on the visitor list. brief designated staff about forthcoming visits or deliveries that are likely to occur after the end of shift. Identify any security issues to appropriate party such as issues with card readers, doors, gates or security cameras, biometrics.
Provide special or rush delivery service, as directed. Prepare outgoing mail, arrange for shipment of registered mail with local and/or international courier service, as required. Perform a redirect and tracing service of mail/deliveries, as needed. Use general office equipment such as binding, laminating or copying; perform minor maintenance, as required.
Use Public Announcement (PA) system / fire equipment alarms as communicated by/with the Shift Control Engineer (SCE) who are responsible for the alarms. Order office supplies (including coffee) and track in systems as per process. Distribute and store supplies.
Create vendor tickets or call vendor on behalf of Hydro One for items that need resolution and are identified to receptionist.
Requires knowledge of office principles related to records systems maintenance related to receptionist and telephone answering service, courier and mail processing services.
Requires a knowledge in the use of a computer, email and other standard office software applications.
Requires a knowledge of English to effectively communicate with others.
This knowledge is considered to be normally acquired either through the successful completion of Grade XI in a Secondary, Commercial or Technical School or by having the equivalent level of education.
Requires experience to be familiar with the standards and procedures associated with the materials pertinent to the work. Requires experience in a clerical setting to gain familiarity with routines and procedures related to typing, reproduction and clerical services such as conference room & equipment booking, visitor security procedures.
At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on jobs.hydroone.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

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We thank all applicants for their interest in a career at Hydro One;