Sales & Service Customer Service Representative

We are looking for a results-driven Service Sales Representative to accelerate growth in our Building Services preventative maintenance business. In this role, you will prospect, qualify, and close new service agreements, expand client portfolios, and build strong, lasting relationships with clients. The ideal candidate combines technical knowledge in mechanical, electrical, or BAS control systems with a passion for helping clients maximize equipment reliability, extend asset life,
This role is essential to driving growth in our Building Services preventative maintenance business by converting prospects into long-term service customers. The Service Sales Representative strengthens client relationships and ensures Modern Niagara’s solutions deliver maximum value, reliability, and efficiency for building operations. Their success directly impacts our ability to expand market presence and maintain industry leadership.
Understands client decision-making and operational priorities, strategically engaging facility managers, engineers, and other key stakeholders to build long-term partnerships.
Expands client portfolios by identifying new opportunities and converting prospects into long-term service customers.
Positions Modern Niagara’s service maintenance solutions effectively, engaging the right internal experts at the right time to create maximum client value.
Heavy outbound prospecting and cold calling to engage, identify, and develop top of funnel new business opportunities for mechanical, electrical, and controls preventative maintenance services.
Build and maintain strong relationships with facility managers, property owners, and operational decision-makers across commercial, industrial, mixed-use residential, healthcare, and institutional sectors.
Generate and qualify leads through site visits, assessments, and strategic outreach to understand customer needs.
Schedule and manage 3–5 self-generated new appointments weekly to drive pipeline growth.
Negotiate service agreements, ensuring profitable growth and alignment with client objectives.
Collaborate with Service and Account Management teams to ensure seamless onboarding and high-quality service delivery.
Maintain accurate sales records and activity tracking in CRM systems.
Achieve or exceed monthly, quarterly, and annual sales targets.
Stay informed on industry trends, competitors, and market conditions to identify and act on growth opportunities.
Attend industry events and functions to expand the customer base and strengthen relationships.
Post-secondary education in Business, Marketing, Mechanical, Electrical, BAS Controls, or related Building Services is an asset.
~3–5 years of successful outside B2B sales experience, preferably in building services or facility management.

Technical or trade background (HVAC, electrical, plumbing, mechanical, or building systems) is a strong advantage.
Relevant industry or sales designations are an asset.
Performance based bonus opportunities

• Defined Contribution Pension Plan with a generous employer contribution 
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
• An annual health spending account to support your overall wellness 
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.Employer Paid Parental Leave Top Up 
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others 

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.
Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. If you require accommodation at any stage of the recruitment process, please contact us at View email address on jobs.jobcopilot.com.