Service and Support Representative

Employment Status: Full-Time Regular
Short-term Incentive Eligible: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.This role will lead all matters related to encroachments and unauthorized activities around FortisBC Energy assets that are regulated by the BC Energy Regulator (BCER).

Handles all matters related to right-of-way encroachment and un-authorized activities with property owners and responds to permit violations, as well as to pipeline and right-of-way inquiries, handles complaints and concerns from the public and property owners. Ensures that operational requirements are met in the preparation of legal documents for sale of right-of-way land, subdivision, release of rights, road closures and right-of-way modifications. Performs a variety of duties relating to the review, acceptance, rejection and/or conditional acceptance of permit applications impacting on pipelines and right-of-way lands. Undertakes special assignments and participates in public awareness programs.

Performs a variety of duties relating to the review and issuance of permit applications impacting on high-pressure pipelines and right-of-way lands, including:

• Preparing, evaluating and processing pipeline permit applications.
• Researching information from a variety of sources such as legal plans, drawings, documents, agreements etc. discussing and clarifying proposals with senior personnel.
• Determining the terms and conditions for right-of-way use and pipeline crossings by researching related design requirements and applicable standards.
• Recommending acceptance, rejection or conditional acceptance of applications, verifying that the final response to the applicant is complete and accurate.
• Performs a variety of duties relating to encroachments and un-authorized activities on FortisBC's rights-of-way or within 30m of FortisBC’s pipelines, including:
• Conducting field investigations to evaluate encroachments and/or un-authorized activities.
• Arranging for legal land surveys and Certificates of Encroachment.
• Contacting internal and external sources for legal and land title information and documentation.
• Liaising with internal stakeholders (such as Lands, Legal, Operations etc.) Examining a variety of general offices files, legal files, documents, manuals, policies, guidelines, and survey plans for relevant information.
• Negotiating removal or modification of encroachment and/or un-authorized activity with property owners, or their representative, or contractors.
• Maintaining a database of all encroachments and/or un-authorized activities.
• Responds to public and private property owner inquiries, complaints and concerns on pipeline operation and right-of-way use matters.
• Prepares and distributes a variety of correspondences intended for the public including awareness programs around FortisBC rights-of-way and its assets, regular maintenance activities etc.
• Undertakes special assignments for the Supervisor/Manager including but not limited to gathering and analysing relevant information on right-of-way matters and preparing maps, data and photographs for public awareness programs.
• Completion of a recognized post-secondary technologist diploma program in an appropriate engineering technology or equivalent supplemented by courses in land use and property management.
• Good working knowledge of computer systems such as MS Excel, Word, Outlook and PowerPoint.
• Previous experience working on LANDAT, BC Online, and other land management platforms would be considered an asset.
• Valid BC class 5 drivers’ license.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.