Temporary Full Time Employment Support Specialist

Employment Status: Full-Time Temporary
Salary: $32.59 per hour
Short-term Incentive Eligible: No
Temp Duration: 12 Months
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.To provide a wide range of administrative support functions to FortisBC Operations and Engineering.

Performs all of the duties of an Operations Support Representative 2 (OSR 2) in addition to the following:

• Answers non-routine enquiries and provides a wide range of detailed job information to crews, customers, other utilities and government authorities. Expedites field resources, tools, equipment, and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
• Analyzes, interprets and communicates a variety of information to support the operations group.
• Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies, municipal engineers, railways, telcos, police, and fire departments, as well as key customers to report proposed construction, maintenance, or emergency activities.
• Enters and/or corrects field completion data to maintain data integrity, including measurement readings, defect and failure data, and follow-on work requirements.
• Orders and arranges required resources – materials, supplies, equipment, deliveries and pick-ups for specific material, 3rd party resources – as requested. Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates, meter identification, requests for field resources, equipment history and job status from internal and external parties.
• Education: High School graduation.
• Experience: Nine (9) months directly related relevant work experience, typically gained as an OSR 2.
• Strong verbal communication skills including telephone call handling skills, the ability to respond to difficult or demanding situations with tact and diplomacy. Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products).
• Knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash) processes and procedures.
• Knowledge of work and office processes and procedures.
• Ability to interpret data from a variety of sources.

We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.