Event Services Sales Manager

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Why work for Fairmont?

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets.

Solicit and confirm event related information with client to fulfill contractual timelines and commitments

Disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes, rooming lists and internal planning meetings

Plan creative experiences in collaboration with the Executive Chef to curate custom menus

Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements

Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces

Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs

Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy

Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline

Yield guestroom and meeting and event space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems

Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs

Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider

Fully aware of and in adherence to liquor and fire safety laws and regulations

Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities

Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel

Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist

Hospitality Management Degree or equivalent an asset

Experience in sales, event planning and hotel operations an incredible asset

Knowledgeable on food and beverage trends and the luxury hotel market

Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual

Proven ability to plan and execute events effectively with a strong attention to detail

Working knowledge of Opera Sales & Catering – PMS, Microsoft Office - Word, Excel, PowerPoint and Social Tables

Frequent sitting and standing throughout shift

Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

This posting is for an existing vacancy.

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.