Customer Service and Administration Clerk

INFORMATION AND REGISTRATION ASSISTANT

CATEGORY SALARY CLOSING DATE Full-Time Continuing (35 hours per week) MSA Band C (Steps 1-8): $22.20 - $32.28 per hour June 21, 2024 MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities. Our comprehensive undergraduate university offers 59 programs to more than 18,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. MacEwan University is seeking an Information and Registration Assistant for a full-time continuing opportunity with the School of Continuing Education. The Information & Registration Assistant provides frontline registration and information to the students, to the public and the MacEwan University community. Exemplary customer service is the primary objective with every transaction performed. The Information & Registration Assistant is accountable for contributing to the success of the School of Continuing Education. Responding to inquiries about university publications and information materials, maintaining stock of publications and updates as required. Thorough direction and information dissemination both in person and on the phone to university, activities, events, conferences, workshops, seminars and room location. Preparing letters, forms contracts, invoices and other internal documents requirement for review by the supervisor. Handling registrations, administrative and miscellaneous fee assessments (Transcript request, Applications, Audit, Prior Learning, Challenge Exams, etc.). Completing cashiering duties, payment acceptance and daily reconciliation, and accountability of all transactions processed. The ability to use databases, registration systems and other computer applications. A minimum of a post-secondary Diploma in office or administration A minimum of two (2) years of previous experience in customer service, preferably in a post-secondary institution. When you become part of the MacEwan University team, you will enjoy a competitive salary. Competitive base pay Generous vacation time Secure pension plan Flexible benefits package