Customer Service Agent and Accounting Support

Job Description
As an integral role within the Finance department the Accounts Receivable Representative as part of the Patient Accounts Team will work to provide exceptional service to patients and their families as it relates to financial matters. The Accounts Receivable Representative role may include but is not limited to the review of all assigned accounts from billing until payment; mailing out bills statements and claims daily; interviewing patients to set up billing contracts; processing physician billings and payments; generating vendor and miscellaneous billings; receiving and posting payments to patient accounts; processing OHIP/WSIB payments and/or adjustments; responding to customer inquiries; reviewing accounts to be sent to collections preparing interim billing letters and any other duties as assigned by the Manager Accounts Receivable & Patient Accounts. This role will also provide support to internal stakeholders in meeting their budget goals through the generation of patient revenues.

Contribute to safe quality care by
Review all accounts on a daily basis. Responsible for all assigned accounts from billing until payment.
Review and mail out all bills claims and statements from the billing system on a daily basis.
Review and send out all bills or claims to various insurance companies for processing.
Interview patients to set up payment contracts.
Receive any payments made and post to the patients account. Issuance of receipt as necessary.
Balance posting of cheques and cash received.
Process OHIP/WSIB payments and adjustments.
Prepare all documentation required for submission of accounts to the collection agency.
Identify any credits and/or refunds for processing.
Follow up with patients for missing or incomplete documentation.
Determine accounts to be sent to collection.
Perform close day functions.
Liaise with nursing floors and other departments to ensure completeness of billing.
Take appropriate action on returned mail.
Respond to customer enquiries.
Back up for departmental absences or additional operational needs including but are not limited to: cashier and receptionist duties as well as processing physician payments.
Prepare weekly interim billing letters and deliver to patients rooms.
Provide reports as requested to the Supervisor of Accounts Receivable.
Filing as required.
Duties as assigned by Supervisor of Accounts Receivable.
Provide support to patient accounts team as required.

What must you have

• College Diploma in Accounting or Business related
• 1 year of experience in Accounts Receivable

What else do you bring
Exemplary customer service skills
Excellent organizational and interpersonal skills
Ability to communicate effectively both verbally and in writing with all stakeholders
Detail oriented proficient and accurate data entry skills
Good record keeping skills for customer interactions and communications
Excellent problem-solving skills
Ability to work in a deadline driven environment
Ability to make sound decisions when dealing with patients or outside agencies
Ability to work independently and in a team environment
Proven attendance record
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
Effectively uses empathy patient and discretion in interactions with patients and demonstrates behaviors consistent with Mackenzie Healths commitment to caring
Models behaviour that is aligned with the values of Mackenzie Health excellence leadership and empathy
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment
Experience in a hospital environment
Intermediate working knowledge of Microsoft Office including Excel Word Outlook and MS Teams Excel skills include lookups and pivots
Additional accounting courses or experience

Preferably your profile also includes:

• Epic Knowledge preferred
• 2 years of experience in Accounts Receivable preferred
• Degree in Accounting or Business preferred

*You may be required to work at any site of Mackenzie Health
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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen assess or select applicants.

We thank all applicants for their interest; however only those under consideration for an interview will be contacted.
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Required Experience:
Unclear Seniority