Inside Sales Support Specialist

Inside Sales Support Representative-GTA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Our Service department is currently looking for a qualified Inside Sales Support Representative who is committed to the highest level of customer satisfaction. This role is based out of Head Office in Vaughan, ON.

Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.

Create sales orders and ensure all orders are entered efficiently and on a timely basis.

Manage and develop new and existing customer relationships.

Review customer status and credit limits.

Ensure customer information matches POs and quotes provided.

Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.

Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.

Assist Sales Representative with expediting sales orders, projects, and requests.

General office administration duties.

Schedule onsite meetings for Sales Representative.

Provide product and technical information to customers.

Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.

experience in the fire alarm, security or electrical industry is considered an asset.

• Post-secondary education.
• Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
• Strong customer service skills.
• Competitive salary

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited