SUPPORT DELIVERY MANAGER
$33 per hourTemporary
Our client, a Top 5 Bank in Canada is looking to hire a Delivery Manager to their team for an initial 12 months of contract with a possibility of extension/conversion. This role is currently hybrid, 1 days per week in office in Toronto.
Support Journey Managers: Assist in digital campaigns, publishing, user experiences, and digital sales activities to enhance customer engagement.
Error Investigation: Work with the Campaign Enablement team to investigate and resolve pre-production or post-production errors related to digital campaigns.
Regulatory Compliance: Monitor and ensure adherence to CASL, anti-spam, and privacy regulations to maintain compliance in all digital marketing activities.
Data-Driven Recommendations: Partner with Analytics, Data Science, and Marketing Science teams to measure channel performance and provide optimization recommendations based on customer pain points and key learnings.
Customer-Focused Culture: Promote a customer-centric approach to deepen client relationships and leverage broader Bank resources and knowledge.
Risk and Compliance Management: Ensure day-to-day activities align with the Bank's risk culture, risk appetite, and regulatory obligations, fostering a compliant and effective operational environment.
3+ years' experience with digital marketing platforms such as Responsys, Adobe Campaign, Salesforce Marketing Cloud, Adobe Experience Manager, and Adobe Journey Optimizer (1 or 2)
- 3+ years' experience in leading and coaching a high-performing team
- 2+ years of experience working with Microsoft Office products (Excel, PowerPoint, Word and Sharepoint).
French and/or Spanish language skills are preferred.
Vacancy posted more than 2 months ago
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