NetSuite Technical Delivery Manager

Job Title: NetSuite Technical Delivery Manager
Role: FT
Location: Toronto, Canada

Job Description: 
About the role
We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our NetSuite development team, drive project delivery, and ensure high-quality solutions across integrations and customizations.

This role requires a strong blend of technical expertise, leadership, and client-facing delivery management, with the ability to actively contribute to development when needed.

Key Responsibilities
Delivery & Project Management
•    Own end-to-end delivery of NetSuite technical projects (customizations, integrations, enhancements).
•    Ensure projects are delivered on time, within scope, and budget.
•    Manage multiple parallel engagements and priorities.
•    Act as primary escalation point for delivery-related issues.

Team Leadership & Mentorship
•    Lead and mentor a team of NetSuite developers and technical consultants.
•    Conduct code reviews and enforce best practices.
•    Guide team on architecture, solution design, and performance optimization.
•    Drive continuous improvement in development standards and delivery processes.

Technical (Hands-On) Responsibilities
•    Actively participate in development using:

• SuiteScript (1.0 / 2.x)
• SuiteTalk (SOAP/REST Web Services)
• RESTlets, Suitelets

•    Design and implement complex integrations with third-party systems (e.g., Shopify, HRIS, Payroll systems, etc.).
•    Troubleshoot and resolve technical issues in production and development environments.
•    Review and optimize scripts, workflows, and integrations for scalability.

Client & Stakeholder Management
•    Collaborate with clients to understand requirements and propose scalable solutions.
•    Translate business requirements into technical design documents.
•    Provide regular status updates and manage stakeholder expectations.
•    Support pre-sales activities, solutioning, and estimations when required.

Process & Governance
•    Establish and enforce SDLC processes.
•    Ensure proper documentation of solutions and technical designs.
•    Manage resource allocation and utilization.
•    Ensure compliance with data security and integration standards.

Required Skills & Qualifications
•    Strong experience with NetSuite ERP technical development.
•    Deep expertise in:
o    SuiteScript (2.x preferred)
o    NetSuite integrations (REST/SOAP APIs)
o    Celigo / Boomi / other middleware (preferred)
•    Proven experience managing and leading technical teams.
•    Hands-on experience in system integrations and architecture design.
•    Strong understanding of NetSuite modules (Financials, Inventory, Order Management).
•    Experience working in Agile / Scrum environments.
•    Excellent problem-solving and debugging skills.

Preferred Qualifications
•    NetSuite certifications (SuiteFoundation, Developer, ERP Consultant).
•    Experience with multi-subsidiary / OneWorld environments.
•    Exposure to AI integrations or automation within NetSuite ecosystem.
•    Experience with tools like JIRA, Git, CI/CD pipelines.

Soft Skills
•    Strong leadership and team management abilities.
•    Excellent communication (client-facing experience required).
•    Ability to balance hands-on work with strategic oversight.
•    Proactive, accountable, and solution-oriented mindset.