System Analyst - IT Service Management

Paladin Technologies is seeking a Systems Analyst that will support and focus on the programming of components associated with the installation, service, and maintenance of integrated low voltage systems. These systems include access control, CCTV, intrusion, networking infrastructure, and commercial audio-visual. The position may also contribute as a technical subject matter expert in support of pursuit efforts and architectural, as well as detail design activities. The ideal candidate will have experience working with low voltage systems such as access control, CCTV, intrusion, networking infrastructure, and commercial audio-visual. Install, configure, and test server, storage, and network infrastructure

Install, configure, and test virtualization platforms

Install, configure, and test Physical Security and AV management software platforms

Analyze customer requirements and implement system features to meet those needs

Analyze system constraints, performance, and workload requirements

Apply configurations to maximize system performance

Configure and test off the shelf integrations to enable event and control interoperability between subsystems

Participate in developing scripts, images and other automation techniques to minimize repeat work and improve consistency

Plan and deliver software and OS upgrades

Develop and maintain Method Of Procedures for system upgrades and implementations

Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions

Support sales and design efforts and activities in specifying IT components and integration methods

Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered

Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure

Develop and maintain client relationships while building confidence and respect in the organization's abilities throughout the industry

Support the PMO in planning deployments

Be willing and available to participate in an after-hours On-Call rotation

Minimum of 1 year progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems

Windows Server, Windows 10/11, and SQL Server

IP networking, SD-Wan, routers/switch configurations

Ability to pass varying levels of security clearance

Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders

Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment

Understanding of, and experience with, Access Control, Video Management Systems, Intrusion devices and systems, Intercoms, Cameras, Switches, Firewalls, and Wireless Solutions, RFID Systems, Key Management Systems, Virtualization Design and Administration and integration between those systems.

Powershell and other scripting languages

Cybersecurity and system hardening

AWS or Azure cloud computing and network environments

Devops and other advanced system delivery and support automation

Accreditation or certification from a major network supplier such as Cisco

Accreditation or certification with Windows Server and SQL Server

While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources. Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.