Passenger Service Supervisor
PrimeFlight Aviation Services Inc
Passenger Service Agent
PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.
Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and strong business partner for our customers.
We are currently looking for Passenger Service Agents to join our growing team. As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our Airline partner and their customers by performing the following duties:
Ensure a safe work environment by following specific rules, regulations, policies, and procedures continuously. Handling customer complaints when problems arise (i.e. lost/delayed baggage, baggage/reservations/change fees cancelled and/or delayed flights)
Make clear, professional, and concise announcements regarding flight activities at the gate over the airport's PA system
Answer customers' questions regarding flight schedules, fares, space availability, fees, policies, and any other questions that may arise
Deliver efficient, top-notch level of customer service at all times to each and every passenger
Connect with airport vendors to provide them with specific flight and/or passenger information to aid with any services we may need (fueling, catering, CBSA/CBP, customs, airport manager, wheelchair service, bag sort system, etc.)
Responsible for all inbound and outbound flight movement messages, as well as ticket counter, gate, and /or baggage service officer paperwork and files
Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays
Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment
Bilingual - an asset
If you match the criteria above and are interested in joining us to service the aviation industry, please apply and attach your resume.
$15 - $16 per hour
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