ServiceNow System Administrator (IT)

Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands— White Claw Hard Seltzer, Mike’s Hard Lemonade, and Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

As our new System Administrator, ServiceNow , you will play a critical role in the day-to-day operational support, stability, and governance of the ServiceNow platform. This role sits within Information Technology and serves as the technical backbone of the Service Management Office (SMO) delivery model, transitioning platform ownership from external vendors to internal capability. You will ensure platform health, security, and compliance while enabling scalable enhancements and continuous improvement across the enterprise ServiceNow environment.

Administer and maintain the ServiceNow platform, ensuring overall platform health, performance, availability, and upgrade readiness.
Manage user accounts, access controls, roles, ACLs (Access Control Lists), and data security in line with governance standards.
Own patching cycles, platform upgrades, and environment configuration across development, test, and production instances.
Implement and govern configuration changes, ensuring adherence to change management, CAB (Change Advisory Board), and documentation standards.
Support the SMO sustainment backlog, resolving incidents and fulfilling administration requests, including foundational data changes and minor enhancements.
Participate in design reviews and architecture discussions to ensure alignment with platform governance and long-term scalability.
3+ years of hands-on experience administering ServiceNow in an enterprise environment.

• Strong working knowledge of ITSM (IT Service Management), ITIL frameworks, and CMDB (Configuration Management Database) structures.
• Proficiency with ServiceNow platform components, including Flow Designer, Studio, Update Sets, ACLs, and scripting.
• Demonstrated ability to perform root-cause analysis and resolve complex platform and configuration issues.
• ServiceNow System Administrator Certification strongly preferred; ITIL Foundation certification an advantage.

Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
We offer competitive compensation that recognizes individual and company performance. Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

Hybrid work environment of 4-days a week in-office
Complimentary building gym

We are growing a lasting legacy in the beverage alcohol industry, with people first. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.