IT System Administrator (Fully Remote)

Blackbird Interactive is a creative-fueled, future-driven, independent game studio where the best talent in the industry can find long-term careers to help grow their abilities while working on a wide range of projects. These include both world-class IPs and our own creations, across multiple platforms and genres.

We’re looking for an intermediate Systems Administrator to keep our studio infrastructure reliable, secure, and easy to use. You’ll handle day-to-day operations across on-prem and cloud services—supporting identity, endpoints, servers, networking, and core studio applications.

This role is full-time in-studio (5 days/week), Monday–Friday in Vancouver.

Perform routine maintenance, patching, performance troubleshooting, and capacity planning support

Own Windows Server operations (file shares, NTFS permissions, backups, updates, service reliability)

Script and build tools to automate IT tasks (terraform, ansible, docker and kubernetes experience a plus)

Administer Active Directory (user/group management, access policies, baseline configurations)

Manage account lifecycle across studio services (onboarding/offboarding, least privilege, access reviews)

Support productivity and collaboration tooling administration (including Google Workspace)

Networking & Remote Access

Support LAN services (e.g., Configure and maintain VLANs in collaboration with the team to support segmentation and studio needs

Support secure VPN access and troubleshoot remote connectivity and authentication issues

Administer and support Perforce and Git services (access, permissions, backups, performance triage)

Help implement practical security hardening and safe-data handling practices across the studio

Automation, Documentation, and Continuous Improvement

Track and manage work through Atlassian/Jira and/or Azure DevOps (ADO), keeping tasks visible and well-scoped

Act as an escalation point for complex issues and occasionally mentor junior IT team members

Have 3+ years in systems administration / IT operations in a Windows-centric environment

Have supported a production environment with many end users and competing priorities

Core Technical Skills

Are confident administering Windows Server (file shares, permissions, patching, backups, troubleshooting)

Have experience with linux server environments

Have strong fundamentals in networking, including VLANs and structured troubleshooting

Are comfortable supporting VPN access in a security-minded environment

Have admin/support experience with Perforce and Git (permissions, user management, basic maintenance, backup/restore awareness)

Work effectively in Jira and/or ADO (triage, prioritization, clear ticket updates, and follow-through)

Communicate clearly with both technical and non-technical teammates

Are security-minded (least privilege, good hygiene, proactive patching)

Bonus XP

Experience administering Fortinet (policies, VPNs, security features, troubleshooting)

Endpoint management experience (Windows/macOS), baselines, and device security practices

Familiarity with monitoring/alerting, log collection, and operational dashboards

Experience supporting Linux (Ubuntu) in mixed environments

Backup/DR experience (restore testing, retention planning, recovery documentation)

Experience supporting a creative/production studio environment (or similarly fast-paced teams)