Temp Full-time Human Resources Coordinator

Human Resources Coordinator - Shared Services
Partially virtual/Hybrid (Canada)
Temporary Full-Time (12 months)
The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. Performs all activities of the HR Lifecycle in collaboration with Talent Acquisition, Total Compensation and Strategic
Assists Specialists, Managers and HR Business Partners with any root cause analysis.
Engages and supervises a group of HR volunteers and assists in training and orientation.

Act as trusted and credible point of contact, providing information to clients in accordance with CRC policies, processes, and standards.
Responds to inquiries from external and internal stakeholders initiated from a variety of sources including but not limited to phone, email and ticketing system.
Actions tasks accurately and in accordance with the established quality key performance indicators (KPI).
Updates actions and responses accurately and timely using the designated tracking systems and software.
Responsibility 3 : Routine or Special Projects

Supports on audits or projects related to any service line within Shared Services or People Services.
Participates in system implementations, including but not limited to testing and training.
Participates in disaster planning, preparation, and response, as required.
A three-year college diploma or university degree in a related field.
1-2 years of job-related work experience, or an equivalent combination of education and experience.
Knowledge in and ability to apply human resources legislation, policies, programs, and best practices.
Ability to problem solve by using defined policies and innovative thinking. Proficient with HRIS and Volunteer System technology and comfortable using various software platforms (e.g., Taleo, Smartsheet, HumaniT, Jira/Atlassian, and Microsoft Dynamics AX, Microsoft D365).
Fluency in English is required, French is an asset.
Experience working within a virtual team environment is an asset.
Proactively identifying opportunities for process improvement and implementing changes to enhance efficiency and effectiveness in service delivery.
Shared Services operates between 8:00 to 19:30 (EST) Monday to Friday. Most of the work is performed in a virtual home office environment; therefore, the candidate must have reliable access to a computer, the internet, and a phone.
Ability to work some non-traditional hours (daytime, evenings and weekends) and longer hours often on short notice especially during times of an emergency response.
Meetings and supervision may be in person, by telephone or through other electronic means.
Domestic travel may be required.
If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.