Senior Systems and Implementation Engineer

Senior Airport Systems Implementation Engineer Location Greater Toronto Area, ON : Senior Airport Systems Implementation Engineer, Richmond Hill, ON
Embross North America is looking for an enthusiastic, talented Airport Systems Implementation Engineer whose primary function is to deploy Embross airport systems with a secondary function of system support.
The person would be responsible for the design, deployment, and support of these systems. The deployment will involve installing and configuring Embross hardware and software, training local staff, and liaising with airlines, airports, and project managers to complete a successful and timely deployment.
Once onsite deployment is complete the person will be expected to support all Embross sites. The Senior Airport Systems Implementation Engineer will work in tight collaboration with the Embross support center services staff and can step in to work a rotational shift schedule within a 24x7 support environment. Although customer onsite support will be expected primarily.
Coordinates configurations, deployment, and support project activities of our self-service manufactured equipment and software. Works within a delivery team and individually, to install software and hardware to new or existing Embross client solutions.
Assist with some overall technical design concepts and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements. Help to identify the systems' potential failures and utilize troubleshooting skills necessary to resolve issues as needed. technical experience; a critical thinker and problem-solver and the proven ability to ensure a great customer experience.
Support the deployment team, when necessary, at customer sites, installing kiosks, self-backdrop units, and check-in/gate workstations.
Deploy Embross-designed solutions based on customer business requirements.
Collaborate directly with internal resources to bid and plan projects including 1) Advice, drawings, and documents to support sales bids. 2) Design Site infrastructure and campus network for upcoming projects
Install and implement client solutions including campus networks and circuit integration into CUSS and CUPPS systems.
Act as point of contact and primary technical representative for new customers implementing the all-inclusive travel services HW/SW platform.
Travel to customers domestically and internationally, understanding business processes and delivering training for customers.
Process all requests and ensure completion of necessary documentation while communicating with customers.
Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting.
Task estimation - Installations - Issues tracking - Status reporting - Risk management - Solution support
Required Technical and Professional Knowledge & Skills:
At least 7+ years of previous implementation/infrastructure service experience.
Bachelor's degree or higher in a computer-related field
Intermediate understanding of networks, windows desktops, and servers including server functions like AD, DHCP, and DNS.
Troubleshooting and service repair skills for PCs, peripherals, servers, LAN, and TCP/IP networks.
Knowledge of Virtual Machine infrastructure like VMWare and HyperV.
Familiarity with Visio and Office 365.
SQL Database knowledge, how to create databases, run queries, etc.
Be the face of Embross when on-site take ownership of issues and see them through until resolved.
Must be able to work flexible hours if needed to accommodate requests, on-site technical support,
Preferred skills (an asset): Airport / Airline experience is an asset.
Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required.
This position requires work to be done both at the office location & at customer sites as needed.
Some travel will be required. Willingness to travel overseas.
Job Type: Full-time
8 hour shift
~ Bonus pay

SQL query creation and execution: Implementation/infrastructure service: Networks and server installation: Job Types: Full-time, Permanent
Dental care
Disability insurance
Flexible schedule
Life insurance
On-site parking
8 hour shift

• Monday to Friday
• Bonus pay

Ability to commute/relocate:
~ Richmond Hill, ON L4B 1C9: reliably commute or plan to relocate before starting work (required)

Bachelor's Degree (preferred)

Implementation/Infrastructure service: Networks and Server Installation: 2 years (required)
SQL query creation and execution: Job Types: Full-time, Permanent
Casual dress
Dental care
Disability insurance
Employee assistance program
Life insurance
On-site parking
8 hour shift

• Monday to Friday
• Bonus pay

Ability to commute/relocate:
~ Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

deployment: