(Senior) Implementation Specialist

Senior Implementation Consultant
Customer Experience
Reports to: Manager Implementation
The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this position owns implementation project plan development partnership communication internal strategy and operations for their current implementations and change management for all stakeholders impacted by the implementation. We are looking for candidates to work remotely while based in Eastern time zone hours either in the United States or Canada.
Project Planning: Develop project plans and timelines for the implementation of the SaaS solution within enterprise local governments.
Requirement Gathering: Collaborate with clients to understand their business needs and objectives translating these into actionable requirements for the SaaS solution.
Configuration and Customization: Data Migration: Oversee the migration of data from legacy systems to the SaaS platform ensuring data integrity and accuracy throughout the process.
Coordinate integration efforts with other systems and platforms used by the client including ERP CRM and third-party applications.
Training and Knowledge Transfer: Conduct training sessions for client stakeholders on how to effectively use the SaaS solution ensuring a smooth transition and adoption.
Quality Assurance: Perform thorough testing and quality assurance activities to validate that the implemented solution meets the clients requirements and expectations.
Project Management: Manage the overall implementation project including resource allocation task prioritization and stakeholder communication to ensure timely delivery and client satisfaction.
Create comprehensive documentation of the implemented solution including configurations customizations and integration details to support ongoing maintenance and troubleshooting.
Continuous Improvement: Gather feedback from clients and internal teams to identify opportunities for product enhancement and process improvement contributing to the overall evolution of the SaaS offering.
Cross-functional Collaboration: Collaborate closely with sales product management development and customer success teams to ensure a seamless handover from sales to implementation and ongoing customer success.
Share best practices lessons learned and success stories internally to contribute to the collective knowledge and expertise of the implementation team.
Bachelors Degree in Business or related field.

• 7 years relevant experience in implementation onboarding consulting
• support sales engineering or technical problem-solving within a SaaS business.
• 5 years in enterprise level customer software implementation.
• Experience in working in local government preferred.
• Passion for understanding and helping customers solve real-world business challenges by leveraging technology solutions.
• Ability to manage customer conversations at all levels including direct or indirect negotiations.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Experience using Microsoft Office Salesforce ChurnZero or similar systems.
• Excellent verbal written presentation and project management skills.

Customer Focus
Planning & Organizing
Technical/Professional Knowledge/Skills

More than just agendas or board managementeSCRIBEprovides comprehensive meeting management solutions with powerful tools and efficient workflows that support staff meeting participants and the public at every step of the meeting lifecycle. Taking meeting automation to a higher level we enable your organization to save time and money so your resources can be better spent on higher-value tasks and projects.
Founded in 2007 our solutions empower organizations across North America and as far away as Canada we have become a favorite of municipal governments with over half of the top 25 Canadian municipalities choosing eSCRIBE.
Weve grown from a class project at Purdue University in West Lafayette Indiana in 2003 into the worlds leading board management software platform today. With a recent $100 million investment from JMI Equity and our recent purchase of meeting management software company eSCRIBE were poised to grow to even greater heights.
Company provided equipment (laptop software etc.)

• Employment with a growing casual fun philanthropic minded company
• Employer paid extended health benefits including health spending account (CAN based employees)
• Comprehensive high-quality medical/prescription drug plan options as well as dental and vision plan offerings.
• An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
• Medical Flexible Spending Accounts available.
• Dependent Care Flexible Spending Accounts available.
• Basic life insurance in the amount of $50000 or 1 Xs your salary (whichever is higher) .
• Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
• 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. Paid Time Off (PTO)/Holiday

Diversity Statement - Culture of Togetherness:
Diversity Equity and Inclusiveness fuelthe Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoardis an equal opportunity employer and committed to a diverse and inclusive working not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email
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