Engineer systems, system engineer

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

TITLE: Systems Engineer

OFFICE LOCATION: ROLE TYPE: In-office/On-Site, Full-time

As part of the Operations team, you will work directly with your Systems Engineer peers, Project Managers, Customer Success Managers, Account Managers, and report to the Branch Operations Manager, Canada.

You will provide core installation services and front-line technical support for IPC’s advanced server/network & cloud-based communication products in a fast-paced and demanding environment servicing the financial community. A flexible work schedule is a requirement, including some travel, an on-call schedule, and a commitment to working some nights and weekends to meet our customers’ needs. Customer site visits and dispatches are common events. You will have clear & measured goals and support from your peers and Branch Operations Manager.

You will often work directly with our customers to ensure reported service events are resolved within our service level targets and have primary front-line involvement throughout the lifecycle of projects, moves/add/changes, and other important efforts. You will also work closely with advanced service engineers to create statements of work for approval and get to the root cause of service events. Excellent verbal communication, technical writing/drawing and organizational skills

Ability to work individually and within a local and larger regional and sometimes global team

A strong understanding of troubleshooting methodologies and good understanding of root cause analysis

A strong understanding of VoIP and network topologies Understand VOIP technology - QOS (Quality of Service) Major components of the VoIP network- Voice packetization- Voice quality- Bandwidth- Traffic convergence issues- VoIP standardization and protocol-Network assessment

A good understanding of networking concepts, including WAN / LAN/ ATM technology.

An understanding of Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP

A strong understanding of Domains / Workgroups, and User accounts and Services

Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, & channel banks

In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6 , 12 Pair, plus color codes

Operating Systems (Microsoft, Linux)

Networking (CCNA, CCNP, CCIE, etc.)

Databases (My SQL, Oracle, Microsoft SQL)

Competitive Base Salaries

Medical, Dental and Vision

Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage

Flexible PTO, Sick/Wellness Pay and Public Holidays

Structured Onboarding Training and Peer Mentor Support

Parental Leave Policy

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. supported by an ironclad commitment to constructive dialogue and open-mindedness.

Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.