Program Manager and Client Service Leader

A guiding belief is that given the necessary skills and opportunities, an individual may participate in meaningful self-directed employment; therefore, improving their overall quality of life.

As the Program Manager you will be responsible for ensuring contract compliance, managing staffing and program outcomes, and overseeing Client admissions and service delivery. Key duties include reporting on outcomes, developing service materials, collaborating with stakeholders, facilitating team meetings, addressing issues, and ensuring service goals are met. The role also involves conflict resolution, staff mentorship, hiring, training, standardizing onboarding, and generating reports to track performance metrics.

Uncover the city’s history of fur trading and forts, or take a jet boat tour for an immersive learning experience. A stone’s throw away is Wood Buffalo National Park—Canada’s largest national park and dark sky preserve, and home to the world’s largest herd of wood bison.

Diversity and Inclusion matter here and we’re building teams that reflect the communities we serve and fostering an environment where everyone can thrive.

Support the execution and operation of a new initiative to support unemployed and underemployed Albertans

Meet with Senior Leadership as needed to discuss pertinent issues or concerns regarding program standards, current practice, program evaluation, and future development.

Play a role in the following activities as directed by Senior Management

Development of materials necessary to deliver services

Have regular contact with contractors providing external training, work experience practicum providers, and potential participant employers.

Oversee communication with the Team and is available as needed to discuss and/or assist with any issues raised.

3 years of demonstrated experience in project management in Career and Employment Services

• Experience and demonstrated collaboration with government, community agencies, employers and other stakeholders.
• 3 years' experience evaluating and supporting staff.
• 3 years’ experience in service monitoring and reporting outcomes.
• Bilingual in French and English would be considered an asset
• We’re committed to empowering you to build a fulfilling career, providing the support you need to explore your interests and create your own path. Wherever you are in your career, Lifemark offers the support you need to succeed. You can develop your skills and entrepreneurial spirit through collaboration and mentorship from a network of industry leaders, expand into specialized areas, or advance into leadership positions. Competitive salary with benefits package
• $Flexible health benefits – medical, dental, and vision coverage for you and your family.
• Paid wellness and vacation days.
• Corporate discount at GoodLife Fitness, Workperks, and employee assistance program.

Inclusion

Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.