Service Technician Support

Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.
Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.
You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service

• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
• Competitive vacation time and flexibility in work schedules and location consistent with your role
• Resources and support to help you manage your personal wellness

Welcoming and Driving Change to support our continued evolution

• Help drive the success of our Canadian Business through living our universal core values
• Cornerstone Building Brands is seeking a Warranty/Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. External contacts are homeowners, contractors and distributors. Responsible for completion of all service requests in assigned territory

Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Operate service Van/ truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
Mobile Phone
Service Vehicle
1 to 5 years of working experience as a service technician for similar window and door manufacturers

• Must have a valid class 5 driver's license and clean driver's abstract
• Able to work off ladders and scaffolding

We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process.